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If you have the order number, your order has been submitted. I agree with you that the cadillac visual message support site is very bad. All I was able to do was share my oder number and was told for 38 weeks that the order has been submitted my your dealer, but not accepted by GM. It was at week 38 when I finally got the message that the order has been accepted by GM. From that point, the site was good as I could follow many steps: Production will begin within 2 weeks / your vehicle has been produced / quality control / preparing to ship and finally your vehicle has shipped. Eventually your order will get accepted, but your dealer has to keep checking as he gets allocations (order windows) from Cadillac. Twice a month your dealers gets these order windows and if he sees that your vehicle can officially be order with the options you want, he must place the firm order. If he sees that GM has some restrictions on some options, that is most likely why he did not officially order it yet. It is truly hit and miss and he must keep checking. Sooner or later what will want will get cleared for that official order. Like I said, I refused to remove options and I had to wait about 40 weeks to get mine. My friend ordered even more options than me and her order was just officially accepted. In her case, it took almost 2 years before GM removed the restrictions so the dealer could order exactly what she wanted. Unfortunately there is not much you can do, but wait. My neighbor told me which days his allocations opened up and would call me to confirm what is possible. Eventually he confirmed that he was able to order everything I wanted.

You are not alone. I ordered my 2021 in February of 2021 and had it pushed to a 2022, which I received in May of 2022. I can only tell you it is worth the wait. Unfortunately, Cadillac often puts restraints on certain options that are not available at that point in time. I could have received my sooner if I was willing to remove some options, but I choose to stay the coarse and eventually got what I wanted. I good friend also ordered a 2021 in May of 2021. It eventually got pushed to a 2022 and then just to a 2023. But, Cadillac just accepted her order and she will most likely get it next month. Again, hang in there!

Hello Amanda; truly just jumped back in to see how everything is going with your Escalade. So sorry to hear this and I wish I could offer some help. So far, I am OK with mine, but to be honest I have been hearing a lot of concerns and frustrations with the Escalade. I hope you can find a solution with your dealer; all the best. Jeff from Pittsburgh.

Happy for you Shari; that is also great news. One day it will actually happen and for sure I am looking forward to that first drive. Its been a long journey getting to this stage, but from everything I hear it is certainly worth the wait. Again, great news on your end.

Hello Amanda and Shari; Happy New Year (Jeff from Pittsburgh). My Escalade made it to Ohio on a train, but still not to the dealer yet. Hopefully this week. Shari, hope you have received better news regarding the shipment of yours.

Today is a good day; Jeff from Pittsburgh. As of today, my Escalade has been produced. So, perhaps sometimes in January I will officially get it. Almost close to 1 year from the day I order it to the day I will receive it. Wow!

Shari and Amanda; many thanks! I am now so excited as this is finally going to happen; journey started in February of this year. Can’t wait to hear how you both love those Escalades…..