Cadillac CT5 Rumors, Questions & General Discussions

It is a real shitshow how they treat their customers. This day and age of computers we should be able to logon to the website and check the progress of our order just like we do with Walmart or Amazon or any other retailer. It’s insane how their systems are so behind and out of date and I guess it explains why the Japanese manufacturers are kicking our butts. Good luck to you as I am also waiting to hear back from my dealership with any updates but with the production lines being down this week to the holiday I’m not too excited.

Ordered mine September 23rd and I think I’m in the same situation and with the factory and being closed for the holiday I don’t think anything will happen until the week of January 3rd. I don’t mind the wait of a little longer but the lack of communication and the uncertainty are the big problem

Yep. I ordered a new BMW back in 2012 and was able to track it myself on their website every step of the way including shipping and the cargo ship that was on. It’s amazing how far behind General Motors is. But at least we’re in line for production which I think means all the parts have been allocated so it should not be too much longer.

We are all stuck in the same situation and won’t know anything until January 4 when everybody gets back to work in the line to get back up and running unfortunately. My dealer implied that I might see the car by January 20 but I am doubtful on anything at this point until the car is produced.

Same to you. We’re getting closer by the day. 🙂

10 to 12 weeks they must be on some kind of drugs or something.. never heard of something so crazy but I’m finding that these chat sessions I engage with Cadillac are getting to be useless. My dealer says the production lines are back up tomorrow and also the regional manager is back at work so I should have some more accurate updated information on my order and also others that I can pass along

I was told it takes about three days to produce the vehicle from start to finish. Then I guess it depends on how fast he gets put on the train and then from the train depot to the truck to your dealer. This is definitely been an experience and I can’t wait until I start getting the surveys after I take delivery of the car to really express my opinion on the whole process😝

Visited Mike dealer yesterday and he put a call in to the regional manager and we’re still waiting to hear back from him. Nicole Cadillac directly this morning and got the usual running around but still telling me that my vehicle is set for production but to be patient because these things take time. That’s really some answer to give a customer has been waiting since the end of September. Most people would just walk away and go get a different car but I really been set on the ct5 so we’ll hang in there for now and see what we hear back from the manager. If your dealer is still telling you to be hopeful for January I guess that is some good news🤔