November 12, 2021 at 12:55 pm #83573
When I do the chat with them and give them my order number at first I was at status 1100 graded to status 2000 which means order accepted by GM. If you call them they can explain to you what all the different steps are and what they meanNovember 12, 2021 at 5:51 pm #83576
I am just frustrated with Cadillac. This is the first time I ever considered buying a Cadillac and although the Salesman has been empathetic, nothing is happening. They have offered me a complete refund on my deposit, but at this point I have waited so long. I realize these delays are an industry-wide problem, but still, more information to their customers should be offered.November 12, 2021 at 6:17 pm #83577
I hear you. Their system of keeping customers in the loop is really archaic. My 2012 BMW it’s so easy to track in a year Ford has a great system now also. I have had some good phone calls with GM at this number so maybe you can give this a try. +1 866-790-5600. They were able to open a case for me and said they would email me weeklyNovember 12, 2021 at 8:53 pm #83578
Today, I went to talk to a Cadillac salesman in Houston, TX about ordering a 2022 CT5V. He said that while Cadillac resumed production of the CT5V in early October they are still fulfilling 2021 orders from when the line stopped running last March/April and that he had no idea when or even if CT5V’s for 2022 will be produced.
Has anyone else heard this news?November 12, 2021 at 9:13 pm #83579
When I inquired with my salesman how about Waters he was saying something about allocations that there are certain restrictions on certain models. Maybe the V has less allocations than the standard CT5? It’s really hard to get straight answers out of anybody.November 13, 2021 at 10:35 am #83581
From what I read, production of the CT5 2021 models stopped in early May. Production of the CT5 2022’s supposedly resumed around Oct 15th, 2021. I have no idea what will happen to my order from Jan 2021. The dealer claims the order was accepted many months ago but has not been picked up for production. If that actually happens, it will take several more weeks to process and deliver to the dealer. So at this point, I see no light at the end of the tunnel.November 13, 2021 at 12:34 pm #83582
The salesman I talked to implied that I could get a CT5 without too much of a problem. It’s the V version that they are so backed up on from last year. I was amazed that they are still fulfilling 2021 models in November and have no idea when they will start making 2022’s.
I think you will get your 2021 V eventually.
And a Blackwing? Forget about it!November 15, 2021 at 8:44 pm #83607
Just got an update on my order from September 23rd and it is now its status event code 3000 and I’m wondering how long it will take to get to the next stepNovember 16, 2021 at 10:00 am #83617roberth216Participant
My salesman tells me production will start on mine on 11/22. I ordered it 10/18. Guess we’ll find out then. Status code is till at 1100 for now.November 16, 2021 at 11:04 am #83618
that’s pretty quick. Lets hope we both see them before Santa comes 🙂November 18, 2021 at 5:04 pm #83721
I was told my 2021 CT5 ordered back in January 2021 has been cancelled. The Super Cruise (which is what I was most interested in) has NOT shipped on any CT5s. And no one knows when it will actually be available, despite Cadillac still promoting it. The Dealer did process for me a CT5 2022 luxury premium V6 without Super Cruise, and it was actually accepted code 3000? He said that it is possible to receive car in January. Let hope so.November 18, 2021 at 9:09 pm #83731
Those are all very interesting posts.
I visited 3 Houston Cadillac dealers this week and all 3 said they cannot even take an order for a CT5 including the V now. They said that Cadillac is not communicating with them about future production status at this time. Therefore, I have accepted that I can’t buy a CT5V and will look at other brands.
By the way, one dealer had a CT4 Blackwing on the sales floor in orange. It had a used sticker on it. I asked why. A customer bought it new this summer, drove it for 300 miles and then traded it in for a new Escalade. Go figure!
The dealer will sell it as used of course but for far more than msrp! Lol! It is a crazy world out there.November 22, 2021 at 2:33 pm #83825roberth216Participant
My target production week was moved- from today to 1/4/22. Swell. Not totally shocked thoughNovember 22, 2021 at 3:03 pm #83826
That sucks but I guess now they can blame the holidays for the extra delay?November 23, 2021 at 11:53 am #83856e_s_jonesParticipant
Chip shortage comes to CT5. According to the latest order guide, “Certain vehicles built on or after December 6, 2021, will be forced to include (00G) Not Equipped with Heated Steering Wheel, which removes heated steering wheel.” I know this is internal (though not confidential) information, but again, there is little additional detail. Things like, can the heated steering wheel feature be added post-delivery when chips are available again? What does “certain” vehicles mean? Will the feature availability be hit-or-miss? I really like the heated steering wheel on my Buick. Lack of the feature won’t stop me from ordering a CT5, but it’s yet one more aggravation.
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