Forum Replies Created
ntr2def, if you ordered the chrome rims or the onyx package which uses the black version of the chrome rims, they are being shown as not available. I originally had those ordered back in January and was told they were not available…had to switch my order to get it back in the system. They were available for a short while and then became “unavailable”. I suspect a supplier issue so you probably want to strongly consider changing…unless you are not in a hurry for the truck.
ntr2def, I received some information today that the supplier of the Steering Wheels has been affected by the Texas weather and has been working hard to try to get back up to production levels. This may cause delays in Super Cruise Escalades. Not sure if correct or how long it may take for them to get back to 100%, but that could be affecting our orders. I know mine is built and waiting for the Steering Wheel, so when it finally ships, I’ll let you know.
nr2def, I would suggest that you check with the dealer. They actually have access to a good tool which tells them the status of each order. I know that the weather situation in Texas created havoc with the system and the plant was down for about a week. I also know they have had supply issues and have had to remove the Chrome and Black wheels from the system…probably a supplier issue. Again, check with your dealer to see if you need to modify your order or just be patient. Mine was built in early Feb and has been waiting to ship for over 4 weeks now. Keep in touch. I’d love to know what you find out from your dealer and I’ll add it to my tracking info for my letter to Cadillac.
Wabbates let’s hope it’s better. I may pen a note to Cadillac management and let them know how poorly the site communicates what is going on. Mine was a custom order and thankfully I pushed a bit and learned that the wheels I had on order were holding up the build. I changed wheels and was able to get into the schedule. I ordered in November, but ordered with Super Cruise and I knew it would not start build until early January. It appears that it is taking nearly 5 to 6 weeks AFTER the vehicle is built for it to get into the customer’s hands. That is much longer than normal so I suspect new car blues and COVID impacts to the supply chain are culprits. I get a status from the dealer every day…I don’t have access. It is getting regular status updates, so I know it is not completely forgotten. Let me know when yours arrives…I’ll use that as another data point on timing! Cheers!
wabbates, you are correct! Cadillac should really look at how to improve the “in transit” status on their website. It cannot be good for customer satisfaction since the status can sit at “in transit” for weeks or, as you found, change quickly. I have seen the dealer tracking tool after you pointed me in that direction. It is quite good and has a good deal of information. I know mine is still in Texas…it has been 4 weeks since it completed build. I know that from the note I got from Cadillac telling me my order started build and from the dealer letting me know that the system showed it as “built”. I just hope it gets put on the rail in the next couple of days. Good luck with yours…based on what you said earlier, I suspect you’ll see it next week…or sooner! What color did you get? I have a 2018 in Satin Steel and like it so much the 2021 is also Satin Steel.
Hi Wabbates, hopefully this will be a good week for you and you’ll get your new Escalade. I received “bad” news on mine. It is still in Texas, hopefully ready to go by end of the week. Moral of the story, don’t believe the “in transit” info on the Cadillac website. As you learned, the info from the dealer search is more accurate!
wabbates…Great news! Based on all the bits and pieces I was able to put together on mine, I “guessed” that delivery might happen next week. If, in fact, they really are both “on the train”, as of at least 3/2, then my guess should be good. Assuming nothing out of the ordinary……….of course this is 2020/2021!!! Good luck! If you’re half as “excited” as I am, we should have at least 2 really happy people in SC next week!
My status changed this morning to “In Transit”. Hopefully that is a good sign. From reading the various news items on the 2021 Escalade, they have had two “recall” issues…1 a software issue with the seat belt light and 2 an issue with a seat belt bolt. I suspect they held off shipping until they could check and correct all the ones they had “in process”. I’m guessing that this is going on right now and Escalades built late January and early February should be starting to ship. That’s just my “connecting the dots” guess.
Odd. Mine showed up this morning on Build and Price. I’ve run out of ideas, but I’m sure the Cadillac status is correct, so hopefully a couple of weeks. Good luck!
Who is your dealer? You can also use the “build and price” feature on the Cadillac site. Configure close to what yours is and then search inventory. It should show up that way. I show 7 near me…4 at my dealer, 2 at Master Cadillac in Aiken and 1 at Johnson Motors in Augusta, GA. You can widen the area and it will give more dealers.
Wabbates, I just looked today and I have a VIN for mine. Look on the dealer website and you may see that for yours as well, since yours was built about a week and a half before mine. Since yours is built, the Dealer can give you a VIN. Based on all the bits and pieces of info I’ve been able to collect, I’m guessing 2 to 3 weeks before they arrive. I hope sooner and not later!
Hi Wabbates, my understanding is that they put them on rail in Texas and they go to Laurenceville, GA. From there, they are trucked to the dealer. From talking with my dealer, it can take a week from the time they arrive in Laurenceville until they are delivered to the Dealer. I see you are in SC, I am as well. I’m taking delivery in Anderson, SC. Optimistically, I’m hoping by mid March…but lots will depend on how long it takes them to get the mess in TX sorted out and get product to the railhead.
Hi Pete in NY, sorry to be so long in getting back to you and have also posted this twice…ugh! Mine was built the weekend just before all hell broke loose with the weather in Texas. It shows on the dealer site as built, but no other status. I am hopeful that as the plant and people of Arlington get back to some sense of normalcy, that I’ll see a status change and delivery by second week in March. That is just me guessing, being hopeful and knowing that once they are built, “normally” they should be at the dealer in 2 to 3 weeks. Good luck!!
Pete in NY, mine shows as built, but was caught in the weather in Texas. Don’t have a delivery date yet since it has not left the plant. Hoping to hear soon and take delivery by 2nd week in March…but that’s just my hope!!
Not sure of the dimensions, but I have a Galaxy Note 20 Ultra with the otter box defender case, and it fits.