Cadillac parent, General Motors, has released a Service Update impacting certain units of the Cadillac Lyriq, Cadillac XT5 and Cadillac XT6, which may have unpainted rear doors.
Tagged as N242449880, this Service Update states that some units of the 2024 Cadillac Lyriq, 2024 Cadillac XT5 and 2024 Cadillac XT6 were shipped without with unpainted interior rear doors. The fix is simple – dealership technicians are instructed to inspect affected vehicles and recoat the inner doors as necessary. This procedure will be performed at no cost to vehicle owners and is expected to take 2.5 hours to complete.
At this time, Cadillac has not revealed how many vehicles are affected by this issue.
As a reminder, the gasoline-powered Cadillac XT5 and XT6, as well as the all-electric Lyriq share a production facility at the Cadillac Spring Hill plant in Tennessee. The 2024 Cadillac XT5 and 2024 Cadillac XT6 both soldiered on without any major changes or updates compared to prior model years, and for a while, their futures seemed murky beyond the 2024 model year.
Cadillac Society was the first to report that both luxury crossovers would, in fact, be offered as 2025 model year vehicles in North America after all. However, both the XT5 and XT6 continue on without major change in North America, although China will get the all-new second-gen XT5 and an updated XT6.
Meanwhile, the outlook for the Cadillac Lyriq electric luxury crossover looks bright. For the 2024 model year, the Lyriq gained a completely revamped trim level lineup, which now consists of the new base Tech trim, Luxury, and Sport. Like the 2023 model, the 2024 Cadillac Lyriq can be outfitted with either a single Ultium Drive motor on the rear axle, while a second Ultium Drive motor can be added to the front axle for an all-wheel-drive configuration that’s substantially more powerful.
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Frank Rizzo
More propaganda the Lyriq is not doing as planned, GM is shooting itself on their bottom line by not allowing the XT5 with the upgrades to be allowed in this country.
Alex Luft
Questions:
1. How is a story about an obvious quality issue “propaganda”?
2. How do you explain the Lyriq becoming Cadillac’s second best-selling model during Q2 2024?
https://cadillacsociety.com/2024/07/02/cadillac-sales-numbers-united-states-second-quarter-2024-q2/
Rick+H
Doesn’t GM Cadillac have a inspector(s) who go over every inch of these vehicles ? Someone needs to be retired or fired.
Alex Luft
They do, but I guess the processes aren’t good enough.
Hugh+C+Jones
I am now driving a 2017 and a 2023 XT5. After a long line of Cadillacs, I am now shopping for either a Genesis GV70 or the new BMW to replace my 2017 XT5 all because GM would rather sell the updated 2025 XT5 to China rather than their devoted customers. Thanks for the respect.
Russel Ackels
To everybody that thinks this is a quality problem with workers, you are wrong. This is a situation where the UAW represented workers inform management of a quality issue and management makes the decision to turn on the line and fix it at the dealership. That is how the process works in this situation.