Cadillac Ranks Poorly In Consumer Reports Owner Satisfaction Study

Cadillac was scored low in the annual Consumer Reports owner satisfaction study, indicating that owners of the luxury marque’s products are not overly impressed with their vehicles. 

The publication compiled results from its 2022 Annual Auto Surveys, which gathered responses from over 300,000 owners of vehicles produced between the 2020 and 2022 model years. Some responses included vehicles from the 2023 model year that had not changed significantly over time. Owner satisfaction scores were calculated based on the number of owners that answered positively when asked if they would purchase the same vehicle again, taking into account pricing, performance, reliability, comfort and enjoyment. Automakers were then granted a score based on a 100-point scale.

All told, Cadillac ranked 24^th out of 28 competitors, a result of its relatively low score of 59 in the study. It underperformed Jeep, which had a score of 63, but outperformed Nissan’s score of 59. Meanwhile, Infiniti was ranked at the very bottom of the list, having earned a score of 50 points. 

For comparison, Porsche was the highest-rated automaker on the list, earning 83 points, while Genesis followed in second with 80 points, and Tesla in third with 78 points. BMW and Subaru tied for fourth and fifth, each garnering 73 points. 

This isn’t the first time that Cadillac has posted a subpar result in a study performed by Consumer Reports over the last year. The luxury marque also disappointed in the publication’s reliability rankings last year, placing 17^th out of 24 competitors as owners cited issues they’d experienced with its products. Additionally, Cadillac was ranked low in its overall automotive brand rankings just a few months ago, with most of its models earning low scores, aside from the Cadillac XT5 luxury crossover, which was the only vehicle recommended by the editors of Consumer Reports. 

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