The Cadillac CTS is being recalled over an issue related to the model’s heated seats.
The defect: damaged seat heaters could potentially catch fire.
The hazards: the damaged seat heaters could catch fire when no one is inside the vehicle. For example, when the CTS has been remotely started, the flexible heating mats under the seat may be damaged with time and begin producing excess heat.
The recall comes after a 2015 Cadillac CTS caught fire after an owner used the remote start function with the heated seats active.
Affected components: seats. Notably, the recall only applies to CTS models with heated seats.
- 2014 Cadillac CTS
- 2015 Cadillac CTS
- 2016 Cadillac CTS
Number of vehicles affected: 53,586 units (United States figure).
The fix: the necessary parts to fix damaged seat heater mats are not available at the time of this writing. In the interim, Cadillac has instructed dealers to disable the automatic activation of the heated seats when the CTS is remotely started in cold ambient temperatures. The operation as well as the fix will be free of charge to owners.
Owners should: await notification from Cadillac. The automaker filed the recall on September 7th, but it hasn’t yet provided a notification schedule for owners of affected vehicles.
Owners can also contact Cadillac customer service with questions by using the following information.
- Cadillac Customer Service: 1-800-333-4223
- GM-Cadillac Recall Number: 18286
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 18V595000
I can’t believe Cadillac’s fix for this recall is not a fix. It’s a band-aid. So what Cadillac is saying is we can’t or don’t have a fix for the recall/problem but we’ll make it go away by disabling the feature. Not what a luxury car maker should do.