Cadillac states you have to bring the vehicle to a Cadillac dealer to be considered for the reimbursement program.
We brought our SRX in in May in the height of the pandemic. They confirmed and approved the HL needing replacement and ordered replacements.
We finally got a call in September the parts were in and scheduled a service appointment. We paid the $1800 bill and mailed in the reimbursement form.
We got the check in December. A pretty lengthy process but in the end we got reimbursed