May 28, 2020 at 2:06 pm #76049JSMParticipant
I have misplaced my letter regarding the reimbursement. I have had both headlights replaced previously and have the receipts. I believe the deadline for submission is tomorrow 5/29. Does anybody know how I can get a replacement letter or the information, where to submit my claim?
Thanks!May 29, 2020 at 4:05 am #76115ljvargasParticipant
Hello: The email address to send your letter and receipts to is: [email protected]. You should receive an automatic email saying that your email has been received.May 29, 2020 at 1:18 pm #76116JSMParticipant
Thank you!October 26, 2020 at 9:04 am #77341
i sent in my receipt on the headlamp replacement and it was refused because i paid cash to have my mechanic replace them because they were both full of water !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! what is cadillac going to do about this i need an answer back from you today of what they are going to do!!!!!!!! my bill that i sent is $710.00 why wont cadillac cover this!!!!!!!!! please help me out !!!!!!!!!!!!!!November 3, 2020 at 3:57 pm #77556Battle29Participant
I too sent in my receipts on the headlamp replacement and paid cash and some of my invoices did not have the VIN number from the dealership. I was told I was denied for this reason and to send in new receipts with the VIN on it. How do I get the dealership to add the VIN to these receipts? Why does Cadillac Division not understand the receipts and information submitted?November 10, 2020 at 4:51 pm #77769jfoisy5208Participant
I have just been denied reimbursement because I replace lights myself does anyone know a good lawyer to deal with this so called American companyNovember 26, 2020 at 10:20 am #78177
file a claim in small claims court for the full $1600 reimbursement and make them show up or you will get a judgement against gm.December 11, 2020 at 8:47 pm #78519
Cadillac states you have to bring the vehicle to a Cadillac dealer to be considered for the reimbursement program.
We brought our SRX in in May in the height of the pandemic. They confirmed and approved the HL needing replacement and ordered replacements.
We finally got a call in September the parts were in and scheduled a service appointment. We paid the $1800 bill and mailed in the reimbursement form.
We got the check in December. A pretty lengthy process but in the end we got reimbursedFebruary 3, 2021 at 10:43 am #79588adelphiParticipant
NO coverage in Canada…way to go CADILLAC…EMPHISIS ON LAC…LACK OF SUPPORT OR COVERAGE FOR CANADIEN BUYERS…February 11, 2021 at 9:37 am #79919MACarrieParticipant
I keep seeing that the recall or reimbursement only covers the 2010 – 2015 Cadillac SRX, but I own a 2016 and have the same problems with the headlights. Can I get the reimbursement or will there be a recall on these lights? I need to know ASAP, because I’m tired of driving with my high beam lights on!!!!!!February 27, 2021 at 7:17 am #80411adelphiParticipant
Zero coverage in Canada, the reply to my letter was, that it`s a different corporation in Canada, hence, zero support on headlight replacement. The condensation inside my headlight fixtures has turned into icicles…April 2, 2021 at 4:29 pm #80978sthomasParticipant
I too own a 2016 SRX with the same headlight problem. Just sent an email with the repair quote to the email address mention above. I’ll update once I receive a response.
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