Cadillac’s parent company, General Motors, has issued a recall for certain units of the 2019 and 2020 Cadillac XT4 to address an issue with the vehicle’s rearview camera.
The problem: in affected vehicles, the Video Processing Module (VPM) may lose communication with the rearview camera, resulting in loss of the rearview camera image.
The hazards: if communication is lost with the rearview camera, the driver’s rearview visibility may be reduced, thereby increasing the risk of a crash.
The fix: a dealership technician will update the VPM software or replace the VPM as necessary. This procedure will be performed at no cost to Cadillac XT4 owners.
Affected components:
- Video processing module
- Rearview camera
Affected vehicles:
- 2019 Cadillac XT4
- 2020 Cadillac XT4
Number of affected vehicles: Cadillac has not indicated how many units of the Cadillac XT4 have been affected by the rearview camera issue.
Next steps: Cadillac will begin contacting owners of affected units of the Cadillac XT4 with letters to be mailed out on January 9th, 2023. Additionally, owners can go to my.cadillac.com and input their VIN to find out whether a particular XT4 is affected by this condition, or may use the contact info below to get in touch with Cadillac or the National Highway Traffic Administration (NTHSA) for more information.
Contact information:
- Cadillac recall number: N222373320
- Cadillac Customer Service: 1-877-248-2080
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
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