Cadillac’s parent company, General Motors, has issued a recall for the Cadillac SRX to address a possible issue with the rear suspension toe links.
The problem: affected units of the Cadillac SRX were equipped with an adjustable rear toe link that may not have been tightened properly at the factory. The condition could cause the toe link to become loose.
The hazards: if the toe links become loose, the issue could illuminate the Malfunction Indicator Light (MIL) on the gauge cluster. Drivers may notice abnormal handling and steering behavior while the vehicle is in motion, increasing the risk of involvement in a crash.
The fix: a dealership technician will replace the adjustable toe links with a non-adjustable version. This will prevent any future possibility of the toe links coming loose. Repairs will be performed at no cost to Cadillac SRX owners.
Affected components: suspension / rear adjustable toe links.
Affected vehicles: 2010-2016 Cadillac SRX.
Number of affected vehicles: Cadillac has indicated that a total of 380,498 vehicles may be at risk for loose toe links.
Next steps: owners of affected units will be contacted by mail and should expect to receive a letter with instructions about how to make an appointment with their dealer for repairs. The notification letters will be sent out the week of August 9th, 2021. Owners can also input their vehicle’s VIN at my.cadillac.com/recalls to find out if a particular SRX is affected. Additionally, owners may reach out to Cadillac or the National Highway Traffic Safety Administration directly with any questions they may have, as per the contact info below.
- Recall Number: N212340980
- NHTSA Campaign Number: 21V473000
- Cadillac Customer Service: 1-877-248-2080