I have a 2014 SRX also. My cue system has been replaced about 4 years ago by Cadillac. I AGAIN have a non-responsive screen. I am very disappointed in Cadillac for such a poor quality system. I plan to get another one because otherwise, I love my car. Hopefully, Cadillac will refund for these poorly built systems in a beautiful car. People laugh when they ride in my CADILLAC!!! NO OPERATIVE RADIO SYSTEM, CD, NAVIGATION SYSTEM… SHOULD I CONTINUE?