Hello ryguy, not sure if you figured it out in the end, but the first thing I would check is that the key fob you are using is the same as the seating/mirror position you want. I have a 2021 XT4 Sport and had the same issue, basically driver who has memory seat #1 settings should be using key fob #1, and driver who has memory seat #2 settings should be using key fob #2. The car will automatically pick up which fob is in the vehicle when you first start the car and adjust the seats and mirrors. Having both sets of keys in the vehicle can add to the confusion as well, so when you first start the car, make sure to select your user profile on the infotainment screen so the vehicle knows. Hope this helps!