Certain units of the 2023 and 2024 Cadillac Lyriq may present with a twisted air conditioning line. Cadillac has released a service update to correct the issue.
The problem: affected vehicles may have twisted air condition hoses, impeding normal operation of the vehicle’s air conditioning system.
The fix: dealers will inspect the air conditioning hoses and reposition the hoses if necessary. This procedure will be performed at no cost to vehicle owners.
Affected components: air conditioning hoses.
Affected vehicles:
- 2023 Cadillac Lyriq
- 2024 Cadillac Lyriq
Number of affected vehicles: Cadillac indicated that 396 units of the Cadillac Lyriq may have this condition, but it’s possible that only four units will end up needing repairs.
Owners of affected units of the Lyriq will be contacted with instructions to create an appointment with their preferred dealer. To find out whether a particular vehicle is affected by this service update, owners may reach out to Cadillac directly using the contact information listed below. It’s important to note that because this is a service update and not a recall, it will expire at the end of the vehicle’s New Limited Vehicle Warranty period.
Contact information:
- Customer satisfaction program number: N232413240
- Cadillac customer service: 1-800-333-4223
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Cadillac Lyriq Photos
Steve V
As Artie Johnson used to say, interesting.
For background, to date Lyriqs have been assembled at less than Rolls Royce pace (slower initially and a bit faster in Q3 2023). This is considerably slower than a full speed line. For the cars cited, the number of cars with the problem was several day’s worth of production.
So how did the person installing that AC line NOT see it was twisted if that was the way s/he was told to do it, call the supervisor over and check if it was correct? It was not like the line had to keep moving. Plus, it had to be twisted to install it improperly which would make it something you couldn’t ignore.
And where was the Quality Control inspector?
I can see this happening at 20 cars / hour, but not at 6 cars per DAY.
Steven B
We’d like to think that the line was moving at 6 vehicles per day and there were quality inspectors hanging out, but more likely the line is moving at 20 per hour, then the cars sit around waiting for ‘shy’ parts (batteries?) resulting in the final number of cars shipped equals 6 per day. These are likely not getting ‘special treatment’ at Spring Hill. It is not impossible though. In 2011, when the first Chevrolet Volts were built, they were built on a Cadillac line (Detroit Hamtramck, now known as Factory Zero) and GM said they were receiving extra care and inspection. It was likely true as those early Volts had a stellar build quality and JD Power described them as the most trouble free vehicles built that year. I hope my new Lyriq gets “VOLT/CELESTIQ” levels of inspection and quality, but I am not holding my breath.
Really, most of the GM vehicles being built today have excellent build quality and warranty claims and ‘faults per hundred’ are so much better than they were 20 or 30 years ago. I don’t want an Asian car, but I thank them for waking up GM about 40 years ago.
Frankrizzo
What’s going on ,the UAW received a new contract but they are being paid to be incompetent on the line.