Home » Second Lawsuit Filed Over Cadillac CUE Screen Issues

Second Lawsuit Filed Over Cadillac CUE Screen Issues

Second Lawsuit Filed Over Cadillac CUE Screen Issues

About a month ago, we covered a class action lawsuit filed against Cadillac’s parent company, General Motors, over issues stemming from the Cadillac CUE infotainment system. Now, a second class action lawsuit has been filed concerning exactly the same issue.

The lawsuit – Goldstein, et al., v. General Motors LLC – was filed in the U.S. District Court for the Southern District of California. The lawsuit alleges that the Cadillac CUE infotainment screen cracks, delaminates, and takes on a “spider web” appearance, making it impossible to use.

The class action lawsuit includes customers who purchased or leased the following vehicles equipped with the Cadillac CUE system:

  • 2013 – 2017 Cadillac ATS
  • 2013 – 2017 Cadillac SRX
  • 2013 – 2017 Cadillac XTS
  • 2014 – 2017 Cadillac CTS
  • 2014 – 2017 Cadillac ELR
  • 2014 – 2017 Cadillac Escalade

The lawsuit plaintiffs allege that the touchscreen plastic cover will delaminate and separate from the underlying glass, resulting in a spider web pattern on the screen and rendering it useless.

The plaintiffs also allege that General Motors was aware of these issues years ago, as indicated by dealer records, customer complaints, internal testing data, warranty records, and no less than four Technical Service Bulletins (TSBs) issued between December of 2014 and October of 2018. The plaintiffs assert that General Motors also included warranty codes in the bulletins to streamline repairs.

The TSBs were issued as “[s]ome customers may report that their radio screen appears bubbled, cracked, or is delaminating. If this concern is encountered, replace the ICS (Integrated Center Stack) by following the SI replacement procedure.”

According to court documents, General Motors won’t recall the faulty Cadillac CUE screens, nor has it offered customers reimbursement for repairs. The lawsuit alleges some owners have paid upwards of $1,500 to fix the issue, sometimes even when their vehicles was still under warranty. The suit also alleges that the replacement systems have the same defects as the original system.

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Source: CarComplaints.com

Written by
Jonathan is an automotive journalist based out of Southern California. He loves anything and everything on four wheels.

176 Comments

  1. Cadillac should repair these screens and pass the cost to the supplier. That is how Chevy covered the failing speed sensors on my Equinox, which had three sensor failures in one year. I didn’t pay anything since the warranty covered my part as the customer.

    Reply
    • I’m having the same problem with the screen. Insurance won’t cover and 1500 wanted to fix.

      Reply
      • My screen needs replaced now, shame

        Reply
        • This will be the 3rd time I have to change it not happy at all

          Reply
          • I have a 2015 SRX and this is the second time it happened. So disappointed in GM.

            Reply
            • 2017 XTS. Scren jumps stations. No control over it. Does what it wants to. Put me in line for the lawsuit

              Reply
    • My 2014 ATS with 32,000 miles has the same spider webbing problem and not working. Cadillac need to fix this problem…

      Reply
      • I have a are cadilac my cue screen went out I have 20000 miles on car with 4 months bumper to bumper I want it fixed I also have extended warranty on car 8 years 150000 miles

        Reply
        • I am an independent repair facility located in Waco TX. [email protected] Gmail.com I have 3 day turnaround upon receipt. I offer cod or casapp or paypal.

          Reply
      • My ATS CUE screen was replaced because of spidering in 2018 to the tune of more than $1,500. Recently the spidering has begun again. I called my Dealersip and they told me the unit was probably defective, but did not have any solution except another replacement. I am very disappointed .How do I get in this class action.

        Reply
    • This is bullshit I thought cadillac had a very reputable reputation of being good cars. I regret buying my 2015 ats so much. And the fact that they don’t want to recall these pos infotainment systems tells me they lack customer service and just are that much more of a company I will never recommend or buy any of their products

      Reply
      • Same for me my 2015 SRX only has 24,000 klm as i use my classic ElCamino any time the roads are dry here. Should have known better ,my loaded 2010 Equinox failed front hubs and was always in the shop. I got better warranty on my toilet from HOME HARDWARE—–JUST SAYING

        Reply
      • I had this happen when the car was brand new. Now after warranty is up it did it again and it won’t change stations.

        Reply
        • I want to be added to the class action list. Cadillac knew those screens would crack and become useless after two or three years.

          Reply
          • #metoo.

            Reply
            • How do I get in the lawsuit for the Cadillac XTS 2016 for the cue screen?

              Reply
              • Yeah—same here—I have a SRX and mine has a mind of its own–nothing moves when touched–it costed me $160.00 just for them to tell me it’s needs to be replaced—and that would be $1200.00—-a DAMN SHAME GM!

                Reply
              • I want in on the lawsuit for Cadillac 2016 SRX—-CUE is not responding—thought I had bought my last luxury car–

                Reply
            • We had our cue replaced and now the second one needs replaced. 2014 SRX. Please add me to the lawsuit and also having problem with dim headlights and can’t drive it at night. What an inconvenience for folks.

              Reply
          • I would like to be added to the lawsuit about my Cue screen on my 2013 Cadillac SXR. I have a problem with this screen fo three years and this is my 2nd screen with the same issue!

            Reply
    • Id like to be a part of the lawsuit

      Reply
      • Same here! We spend alot of $$ to buy their LUXURY vehicle and they know the screen spider shatters! Cadillac: “At least we know they’ll be spending $$ on a $1500 Cue screen assembly soon”! Smh People: “At least we know there are other Car MFGs”! Just like a relationship.. what u start to get us, you got to continue to keep us” haha

        Any info on class action would be appreciated

        Reply
      • I want to be part of this class action as well. How can we be added in on it ?

        Reply
      • Up in Canada, but same issue 2014 C CTS.

        What is involved in a class action suit. Please respond bc I’m due in for repairs next week.

        Called C – not a recurring issue, few customers, no financial assistance, DO NOT STAND behind their vehicles. I know 3 of these issues in my little town if 8000 population!

        Reply
    • My 2014 SRX, with 38;000 miles, cue screen goes blank, none of the functions work when that happens, sometimes it comes back on. It’s frustrating especially when I try to use my navigation system and it doesn’t respond.

      Reply
      • I am having the same problem, I M 72 and bought the 2014 srx 4 yrs ago, thought I would have car to last for years to come. This is the second time on the CUE, now I do not have anything on the steering wheel working. It is back in the shop in Wilmingt NC, still waiting word, after 4 days. geez, getting to old for this mess..any advice for this YOUNG MAN

        Reply
        • I too would like to be added to this class action lawsuit

          Reply
          • My current on my 2017 Xts is frozen and non- responsive hard set doesn’t work, I have 52000 miles and out of warranty, this is a mess , I love my car But…

            Reply
    • Cadilac will lose many customers if they don’t make this right

      Reply
  2. How do I get in this class action law suit for CUE.

    Reply
    • I have the exact same issue. I get in my car one day and my screen looks like adhesive has melted between the two screens. My touch screen is nonfunctional.

      Reply
      • I have a 2013 SRX Cadillac. My Cue Radio doesn’t work properly. If you touch the screen it doesn’t move. I called OnStar numbers of time to see what was going on with, they couldn’t find anything. Do they have a recall on the Cue Radio.

        Reply
        • I would like to be a part of the lawsuit. I am on my second cue system.

          Reply
          • Screen has a rainbow color effect in lower right hand corner.

            Reply
        • Our 2015 SRX touch cue screen went out two years ago. Today we noticed there is a spider crack on the lower right hand side. I am interested in joining the lawsuit!

          Reply
          • My 2014 xts did thus and is getting worse. I was told it would cost around 2,000 to fix. This is crazy after what I paid for this car. Add me to the lawsuit.

            Reply
          • .i also have a problem with my 2013 cue system please put me in class action law suit

            Reply
      • I have a 2015 SRX
        I would like to be part of the class action law suit

        Reply
      • I have a 2015 Cadillac SRX, my screen freezes all the time and is now spidering!! What’s up with this crap?? Cadillac.

        Reply
      • I am having the same exact cue spidering on my 2016 SRX with only
        28,000 miles on it COME ON CADILLAC THIS PROBLEM IS A ONGOING PROBLEM WITH YOUR PRODUCT THAT SHOULD BE REPLACED PERIOD, I will never own another if this is not replaced
        By GM, I would like info on getting involved on this lawsuit

        Reply
    • I have the same issue non-responsive spider web screen. I will have it replaced but very disappointed as an Cadillac owner.

      Reply
      • Had one replaced then two years later it went to jumping around an changing stations. They should last longer than years. My friends went out and she had to replace it at a cost of $1500
        .cadillac should make better stuff. I will be looking at a Lincoln

        Reply
      • my Cadillac screen the same thing.I want in on the law suit also

        Reply
    • We used to be repeat Cadillac customers but GM doesn’t value us anymore wonder why sales are down?

      Reply
      • 2014 CTS cue frozen. Very dissatisfied with gm. Want buy again.

        Reply
    • would like to get my name on the list for this. I have a 2014 Cadillac XTS. The screen corners is white like spider scratch and it becomes nonresponse .

      Reply
      • I would like my name added to this complaint. I have a 2013 Cadillac cts with the same cracking problem,already had cue system replaced once already and now 2 years later with cracking screen.

        Reply
      • I have a Platinum XTS 2014 I bought brand new. I’m having the same issue with my cue. I can’t operate anything from ac to radio,navigation etc… I also had my dashboard become unglued during warranty and Cadillac would not fix. I love Cadillac and want to continue buying but dissatisfied with this issue. I would like to be part of this lawsuit.

        Reply
    • My car is in the same condition and will not allow me to hook up my Bluetooth change stations on the radio and change to different ways of using this product.

      Reply
    • I like to be added to the lawsuit

      Reply
    • I have a 2016 SRX and Cue was replaced In 2019. It malfunctioned again in less than 2 years. Car is out of warranty and I’m told New Cue would cost me $214. No guarantees on new one either. This should be remedied by Gen.Motors at no cost to us. They are going to lose me as a customer for next car.

      Reply
      • Yeah—same here—I have a SRX and mine has a mind of its own–nothing moves when touched–it costed me $160.00 just for them to tell me it’s needs to be replaced—and that would be $1200.00—-a DAMN SHAME GM!

        Reply
  3. How can I get my name on this class action lawsuit for my defective CUE? I spoke to Cadillac Corporate and Local District Manager in SWFL last week. They refuse to offer any help to the replacement of the defective CUE screen. I love my Cadi and I can’t believe this is the two items to have a lawsuits like the headlights. They replaced my headlights last year for FREE!
    SHAME OF GENERAL MOTORS!

    Reply
    • Due to cue not working (2014 ats)after an accident where my front tire was ripped out of the transmission, i was unable to call anyone. My onstar button also gave me nothing.

      Reply
    • I have 2017 CTS with 16000 miles, just had the spider cracked CUE screen happen today. How do I add my name to class action lawsuit

      Reply
  4. Id also like to be notified on how I can get more information on this lawsuit. I have already had the cue system replace once right before my warranty ran out and of course it has broken again. When I asked the dealer was there a warranty he said GM knows these things are defective but replacement parts only come with a 1 year warranty. Why, if you know theyre defective is there only a 1 year warranty???

    Reply
    • I have the same issue with CUE screen and Cadillac won’t repair without huge cost and are aware of lawsuits.

      Reply
      • I have the same issue with cue screen spiderwebbing 20116 SRX al wheel drive 25,000 miles.

        Reply
    • My cue is unresponsive as well. How do I participate in the lawsuit?

      Reply
      • I too have problems with my Cadillac Cue screen and controls associated with it. How’d o I become part of this?

        Reply
        • I also have issue with my 2015 cats cue screen. The buttons move to different locations and the motion sensor only works after it’s been reset and it’s obviously from the same issues everyone else is have. On star said everything working fine talk with the dealer but obviously it’s a factory defect. I was think of trying the aftermath upgrade but found this forum so I might wait. Maybe the law suit with make GM have to do a recall to fix the issue.

          Reply
      • 2014 CTs cue not working/frozen. CT’s airways garaged with 38000 miles. Ready to participate in lawsuit. GM has lost a customer.

        Reply
      • Sir, I also would like to join the lawsuit RE; Cadillac Cue. I have not been able to get a number or name of firm involved. Can you pass on name and number of attorneys in lawsuit? Much thanks.
        Harry Sowle
        [email protected]
        Maurice LA

        Reply
  5. I would like to get my name on the class action list. Any assistance would be appreciated

    Reply
  6. I have a 2016 XTS and have questions about the rear shocks that have seemed to stop working all together. Is it the shocks or another mechanism that has gone out. I used to hear something like a motor or something that raised the rear and I don’t hear that anymore or feel rising or lowering of rear anymore.

    Reply
    • David – the XTS has air shocks in the rear used to level the car up/down.

      Reply
      • I have a 2017 XTS and also have had the issue with the rear air suspension, where it simply collapsed.

        Reply
    • it’s the pump I had to replace mine

      Reply
    • Before you replace anything expensive, try having the fuse that regulates the air shocks looked at. I don’t know exactly what it is called but I had the same problem where my rear end completely dropped. I had to have that fuse replaced and I haven’t had a problem with it since.

      Reply
    • You have to replace the rear shocks which are overly priced to replace.

      Reply
  7. I would like to get my name on the list for this. I have a 2017 Cadillac XTS. The screen is starting to peel and it becomes nonresposive and also skips back and forth. I videoed it. So frustrating.

    Reply
  8. I have a 2015 ATS which I bought last year and the CUE screen was and still is a spider crack and now I can’t even set the clock, nothing is working. Do I need to replace the whole unit or just the screen?

    Reply
    • 2013 cad ats screen spidered and continues to do so would like to no more information

      Reply
      • My ats cue is not responding. No icons are working. Can I get in on the lawsuit

        Reply
  9. I own a 2014 xts vsport and have 111k miles. My screen just cracked today. I am reading all these comments about how caddy knew about this but never recalled any of them. How do I get my name on this lawsuit? I want to keep my caddy since it is very hard to find the v sport platinum in the xts.

    Reply
    • Would also be interested in joining lawsuit. 2013, less than 60,000 miles and already can’t see half the screen.

      Reply
      • Will also like to join the law suit, my 2013 sex cue screen is stuck with spider web. Also left front bulb is dump. I had it fix when I purchase the car.

        Reply
      • I had to replace my cue and still having problem with it. My car been in the shop the last 6 weeks I have spent over 7.000 thousand dollars and still having problems

        Reply
    • 2015 my space key wont work on my keyboard so I can put my destinations in.and the voice reactor cant hear right.

      Reply
  10. I would like to get my name on the class action list. I have 2016 Cady XTS. Any assistance would be appreciated gm thinks if they got money they can get away with it.

    Reply
    • How do I get on the lawsuit? 2013 xts 3rd one has failed and is spider webbed local dealer won’t do anything about it. According to them the GM Rep says they will offer zero compensation it was last replaced 6/2017 and with only putting less than 15k miles on it since then pulled it out of the garage and it was there.

      Reply
    • 2013 ats CUE issues as well as onstar and airbags. Wrecked and had front drivers tire ripped out of place, drive shaft still attached. Couldnt use cue to call anybody due to it not working, onstar also flaked out, and icing on the cake no airbag deploymemts. Luckily i only hit my head on drivers door window.

      Reply
  11. I think we need to go on social media and I’m sure will fined many more people with same problem I now one car service with 12 caddy’s they all have same issue.

    Reply
  12. How do I get in on this? My 2013 ATS CUE system was replaced and 2 years later it did the same thing. This is ridiculous at $1500 a pop

    Reply
  13. My CUE system is doing this as well. Is there any info on who to contact for the class action lawsuit?

    Reply
  14. Same issue here for my 2015 ATS Luxury. It’s going to suck when I go to resell the car. And to make matters worse, I just got a new phone and cannot pair the Bluetooth with it since the screen is frozen in place and I can’t access the menus!

    Anyone have a workaround for this? Having to listen to music directly from the phone in a luxury vehicle is pathetic.

    Reply
  15. I have the same issue with my Cadi CTS 2014. This is BS!!! Everyone asking how do we get on the class action suit but no answers. if anyone can point me in the right direction I would appreciate it.

    Reply
  16. How do we get on the lawsuit?

    Reply
  17. I was informed by my dealership that Gmac will cover cost above a $450. deductible, to replace the Cue system.

    Reply
    • What dearlership? Are all of them doing this?

      Reply
  18. I have the exact same issue. I get in my car one day and my screen looks like adhesive has melted between the two screens. My touch screen is nonfunctional. 2016 SRX

    Reply
  19. 2015 SRX, the screen has been cracking for about a year and
    is now dead.
    I see I can buy replacement screens for $100.
    Cmon GM this is a disgrace.

    Reply
  20. How do we get on the lawsuit?

    Reply
    • I would like to be added to this lawsuit!
      2015 SRX.

      Reply
  21. Our 2013 XTS has this same issue. dealer estimates anywhere from $800 to $1800 to replace. How do we join this lawsuit.

    Reply
  22. Our 2015 cadi XTS has this same issue dealer estimates anywhere $900.00 TO $1500.00 TO REPLACE.HOW DO WE JOIN THIS LAWSUIT. SINCE CADILLAC NEW ABOUT THIS PROBLEM SINCE 2013 SHOULD HAVE TOLD (EVERYONE ABOUT IT) I WOULD HAVE NOT PURCHASED THE CADI AND WE HAVE PURCHASED MANY CADILLAC.!!!!!! LOW MILEAGE 28000

    Reply
  23. I too have the same issue and would like to list my name on the law suit.

    Reply
  24. I would agree that this Cue system in the Cadillac is very expensive and should not be going out in a car with less than 50k miles on it. this isa very expensive repair with such a short lifespan for this vehicle. Please add me to the lawsuit as well.

    Reply
  25. My 2015 SRX screen looks exactly as pictured above. It’s already been replaced once while under warranty. Of course, this time it will be on my dime. I need to know how to get added as well.

    Reply
  26. This is simply ridiculous. I have been a proud Cadillac owner who now hangs her head low after PAYING to fully replace the system and then PAYING again, twice, to repair it. With so many Caddy owners dealing with the same issue, you would think that the dealerships would do something for their loyal customers. I literally have not purchased a new Cadillac now in 6 years as I have been waiting for this issue to be resolved, nor can I sell my car without the Cue system being fixed. SMH

    Reply
    • Same problem with my 2015 SRX CEU System factory defect.
      I would like to have GM replace it.

      Reply
      • I have purchased two news vehicles and three used vehicles from this dealership in Nova Scotia called Murray GM and the service dept says it’s out of our hands. Bad customer service reports get around town.

        Reply
      • I own a 2014 Xts with low mileage 27000 miles wich I bought new as my cue touch system went bad I went to the dealer and had to pay $89.95dollars to find the problem and $1145.00 for the dealer to order a new radio control display witch they say has a internal fault.They also found that the radio and HMI software need updated parts ordered ,had to pay $1318.31 by check to orders parts that are back ordered then when they come in I have to pay to replace.So right now I am out $1318.31 without my car being fixed and another 3to4 hundred to R&R would like to find out how to enter this lawsuit

        Reply
  27. How can I get in on the class action suite.My 2014 XTS is on it’s 3rd screen

    Reply
    • I have the same issue , please add me to the list !

      Reply
    • Please add me too my radio blown ! I’m putting this all over social media

      Reply
    • How can I get into this law suit my 2015 SRX has the same problem I have replaced it once and last year it cracked again haven’t replaced it because the dealer is charging me almost $1600 to replace it

      Reply
      • Please add me to the lawsuit also. I was told I needed to pay $1500.00 to replace my cue screen

        Reply
  28. My radio continues to shut off by itself everyday now. Replaced touch screen just last year.

    Reply
  29. My Cadillac Cue skips around, jumps and freezes. I was told… by Cadillac dealer….”it is just a matter of time before it dies”. They also quoted me $2200 to fix. I asked if there was a recall and he said “no, it happens to everyone due to wear”. What wear? It is the screen that runs the car. How frustrating. Where does this lawsuit stand and how do we sign up for updates… before “my time” comes. Does anyone know?

    Reply
  30. I bought a 2013 ATS in December the screen already blew out none responsive to touch, it controls the whole car now the on star is worthless for GPS How can I be added to the law suit please advise

    Reply
  31. Same issue here, screen has spider webbed and now it is useless. If any one know how to join the class action, please let us know.

    Reply
  32. same problem. 1120.00 to replace.$160.00 to program it… that’s crazy… add me to the lawsuit

    Reply
  33. Please add me to the Class Action Suit as my CUE system skips around, jumps and freezes too!

    Reply
  34. I’m having the same problem with the screen. Insurance won’t cover and 1500 wanted to fix.

    Reply
  35. Same issue at less than 16000 miles on my garage kept 2014 CTS. Parked vehicle outside for 2 days and spiderwebbing cracks developed. Dealer said problem is prevalent and GM won’t cover or recall. I was quoted $1400 to repair. Would like to join the suit.

    Reply
    • October 2020 left my 2015 cts for service and when i picked the vehicle the screen was cracked. When i asked about it they told me that the heat from the sun caused it. I asked what was they going to do about the service manager said there wasn’t anything they can do. This car was in their possession. Not fair….

      October

      Reply
  36. I would also like to Join the suit, as well my screen is no responsive. After only a few months of having it I’m now stuck with o star and Sirius radio, I can’t even use. 2013 ATS please email me info

    Reply
  37. Hi, I would also like to join or start a new lawsuit. The Dealership was aware of these issues and never told me once to keep watch for spiders lines on the Cue while my car was still in warranty. Even if you repair the Cue screen for $1500. GM dealers will only warranty the repairs for 12 months or 12,000. Why are we not getting help on this defected item from GM and Govt?

    Reply
  38. I too am having the same problem with my 2014 ATS and would like to be a part of the suit.

    Reply
  39. Same problem…spidet crack started… now I can’t use the CUE screen at all.

    Reply
  40. My ats cue is not responding. No icons are working. Can I get in on the lawsuit

    Reply
  41. My 2014 ats cue not working
    It’s frozen

    Reply
  42. Hello! I had the same problem with the screen. After doing research, I found out GM used a gel touch screen. I replaced mine today and I paid $125 on Ebay (search cuescreens)and it works great! There are videos to guide you through. It took around 1.5 hours but I was really careful. This is a DIY project. I hear amazon also has a $50 replacement, but it is gel based. This means you will end up with the same problem in a few years. I hope this helps everyone!

    Reply
  43. Wow I think Mary Barra and GM in general needs to think about the reputation of the company. As I told a dealer once; “if I cant get the car serviced at a reasonable price, I don’t need the car”. $1500 to $2200 to get a radio fixed is ridiculous. My Cadillac 2016 XTS has 45,000 miles on it and it is having the same problems described with the screen display totally jittery and non responsive. I’m not happy to say the least! You would think an Electrical Engineering graduate (Mary Barra GM CEO) would not allow this to happen without trying to fix it. Poor Poor product management! If they don’t fix this I predict this is the end of the Cadillac brand in the USA.

    Reply
  44. My cadillac screen hasn’t worked in over 2 years, having the same issue the screen isn’t functionable at all.

    Reply
  45. 2013 SRX Same issue with radio delaminating. Almost $1600.00 to replace trying to schedule an appointment now (11-12-2020). Would like to join this class action suit also!

    Reply
  46. Hi,
    Did anyone find the lawyers information to put on names on the lawsuit? Did anyone contact their attorney general? This is absolutely wrong that we as consumers have to pay $1600 or more to replace a defected equipment that GM was aware of. There has to be a lawyer that will go after GM. I would what happened with the Canadian lawsuit. Please post any updates in this forum. Thank you so much!

    Reply
  47. i have found screen on wish web side from 60 to 80$ problem is you got to wait two months mail from china and install will cost you $150

    Reply
    • Hi Alexander,
      Can you forward the web site for the company that has the screens from China, please? That’s a great deal compared to the dealer that wants $1500 or more.
      Thank you so much!

      Reply
  48. WOW! Everything is Cadi. Thanks so much!

    Reply
  49. I have a 2014 XTS V Platinum and I have had to replace my CUE system twice. So that makes 3 systems in the car in just over 6 years. The first replacement was covered under warranty. The second just cost me $1,000. It not only spider webbed again but would not respond at all. I spoke with GM and they wouldn’t do anything. They told me it wasn’t a recall issue as it wasn’t a safety issue because I could still use my mirrors when backing up. I explained that wasn’t the issue as much as that there is a problem with their system. I have talked to other people that had the same problems. I love the car but am not happy with GM on how they handled this. Not sure what can be done at this point but I suspect it might happen again and if so, and GM does nothing about it, this will be last GM vehicle I own.

    Reply
    • Were you given a new unit or was it refurbished

      Reply
  50. I have the same problem with my screen, what can I do? I feel the GM should replace these screens.

    Reply
  51. I have same issue with my 2014 CTS the gps space bar does not respond resulting in a useless gps since I can’t enter an address. I own Cadillac all my life but no more Cadillac for me. I will try to take GM to small claim court and hope for the best.

    Reply
  52. I am sorry I meant 2014 XTS. Now the radio scan is also frozen.

    Reply
    • Nabil. Did you try this:

      Here’s how to perform a restart — otherwise known as a hard reset — on Cadillac vehicles equipped with CUE:

      Turn the vehicle on
      Open the CUE faceplate, thereby exposing the storage area behind it
      With the faceplate up, turn off the vehicle
      Open the driver’s side door
      Wait 30-60 seconds with the driver’s side door open
      Close the door and start the vehicle
      Lower the faceplate

      Good Luck,
      James

      Reply
  53. I found this site to final the compliant concerning GM not taking full responsibility for a faulty CUE system and make it not safe for drivers. We no longer have the GPS, Bluetooth, Cameras, etc.
    Here are the two links to file the complaint with the National Highway Traffic Admin. Safety. Does anyone know if Canada lawsuit has been settled? If they Win in court, we win here too. Good luck and keep reaching out to your local Attorney General, Family Lawyer, etc.
    General Motors and ALL Dealerships were aware of this issues and never once mentioned it to us. We could have replaced the CUE while under warranty.
    https://www-odi.nhtsa.dot.gov/VehicleComplaint/

    https://www-odi.nhtsa.dot.gov/portable/index.cfm

    Reply
  54. I have a 2013 SRX Cadillac, my Cue doesn’t work properly.
    Sometimes it works, then sometimes it will not work.
    Sometimes the car will not start. (Blank Screen)
    Add me to the lawsuit.

    Reply
  55. My screen is completely unusable I have a 2016 XTS and it is completely spidered over I’m aware of the lawsuit it should be a recall have been quoted more than $1800 to fix the issue but I feel it is not my issue to fix….

    Reply
    • Add me to the lawsuit please

      Reply
  56. Dealer quoted $1500 for the part and service. Instead, I bought one here: https://issautomotive.com/ for $650 with coupon (request coupon before placing order). The dealership did the repair for $300 with the Cue system I purchased.

    Reply
  57. My Cadillac Cts 2014 3rd generation the CEU touchscreen is frozen and i live in Sweden. Why aint Cadillac doing nothing to fix this.

    Reply
  58. They are not fixing it because they do not care for their loyal customers. I am in the US and they are doing nothing about it here either. Getting a different brand next year when I trade my 2014 SRX in. Can’t believe they won’t go to the Cue manufacturer and either sue them or demand they make it right.

    Reply
  59. so what you saved? i so Qu screen for $70 on wish and installed my self.

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  60. I have a 2015 SRX doing the same thing as everyone else’s. I want in on this lawsuit if we are able to join it!!

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  61. One article I read said there weren’t enough people that joined the lawsuit so the judge threw out most charges. Looks like we have enough people here so how do we join?

    PS: My 2015 Cadillac ATS’s screen is BLACK at this point and isn’t working at all. Listening to music from my phone speaker. In a friggin’ CADILLAC! Good thing there’s many more luxury options nowadays!

    Reply
  62. I have replaced this screen 2 years ago and now I’m having problems with it again. I ask the dealer would I get an upgraded model this time and was told that it would be a refurbished unit and GM would only offer a 1 year warranty on the unit. My a/c compressor will also need to be replaced because of this screen. I would like the info to join the law suit.

    Reply
  63. Cadillac has gone down the toilet and so has their reliability as a luxury vehicle. What a shame!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Used to be all about the customer and that is how people kept coming back and referring their family and friends.

    NOW, IT’S ALL ABOUT THE MONEY!!!!!!!!!!!!!!!!!!!

    Reply
  64. I now have the same spider issue on my 2017 XTS screen. Is it too late to join the class action suit?

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  65. I have 2016 XTS. got tired of looking at my basted cue screen, Cadillac don’t care so I went on eBay got my self $28 cue screen and it took me about 4 hours but with YouTube video instructions i have new working screen. if you cant do it your self buy screen and go to your mechanic. do not let cadi make money of you.

    Reply
  66. Good move Alexander! I did the same thing as you except I took my new CUE screen from eBay to a stereo shop guy who installed it for me in a couple of hours, and charged me $100. So it was well worth it over what Caddy dealers are scamming $1500 from folks like us out of. BTW: I don’t think this Second Class Action suit will EVER go anywhere because GM is too big with high priced lawyers, and won’t pay up just like they wouldn’t do with the leaking condensation head lights on my 2013 SRX. I doubt that I’ll buy another Cadillac after these two incidents that they won’t cover the fixes under a recall as they should have!

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  67. agreed 100% but something must be done

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  68. I have a 2014 SRX. My screen was replaced at about 70,000 miles and now I need a new one. It will not work at all and today the spider web started coming. I would like to be added to the class action suit. I cannot afford to buy another system. Cadillac knew the system was defected when they continued to put them in the new cars. I am very disappointed over this issue.

    Reply
  69. My 2016 SRX also has a webbed screen. If there is a class act approved I would appreciate being contacted, Thanks

    Reply
  70. I would also like to be added to the lawsuit, having the same issue.

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  71. Just encountered the same issue with my 2014 CTS and would also like to be a part of the lawsuit

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  72. I also would like to be a part of the lawsuit. Purchased our 2013 XTS when it was two years old; it had been leased and was just returned. Turned 24,000 miles the day we drove it home; a little over five years later, it has 41,000+ miles. This car has had FOUR batteries so far (the batteries are so drained, they will not charge); THREE CUE screens (due to cracked, spider vein screens); TWO radios – sounds like a Christmas song; but this is no joke. And radio is now acting up/cutting out. AGAIN.

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  73. I have a 2016 SRX with the web screen issue. Took it to the Cadillac dealer and they want $1,700.00 to replace it. Please add me to any class action suit that is in place or can you tell me how I can be added…thank you!

    Reply
  74. Just encountered the same issue with my 2014 CTS and would also like to be a part of the lawsuit

    Reply
    • I also own a 2014 Cadallic SRS. I have the same issues. Started out with the radio then later issues with the climate controls. Now the my radio doesn’t work at all, and has that spider web look and half of the screen is delaminated. Cadillac…. do the right thing and assist your loyal customers in replacing this faulty system. This a luxury vehicle but this cracked and web look on our system makes the vehicle look cheap and ugly. So embarrassed to have any of my family or friends ride with me. Please help us!! Thank you!

      Reply
  75. Screen problem also, 2013 SRX Cadillac June 7th 2021
    How to do the lawsuit?

    Reply
  76. This is one of the law firm handling the CUE class action lawsuit. https://capstonelawyers.com/contact-us/

    Reply
  77. I am having the same issue with webbed screen and would like to be a part of action suit. Thank you!

    Reply
  78. I JUST purchased an 2016 Cadillac ATS 2 days ago. The Mileage is just under 12,000. I am the second owner purchased it from the same Cadillac dealership that the first owner did. The CUE touchscreen is non-responsive and they knew this when they sold it to me. That is FRAUD!!

    Does anyone know the status of the class action lawsuit?

    Reply
  79. I have a 2014 ATS with cracked CUE screen. Dealership quoted $1400+. I could write a book on the issues I’ve had with this car. I want to be part of the lawsuit also.

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  80. buy screen on e-bay for $50 and replace it your self , instructions on the YouTube.

    Reply
    • Wish I was tech savvy to do it…but also we pay that much for a vehicle and the CUE is DEFECTIVE. The screens last 2 years and then they die. When this many people have a problem it is defective and should be recognized by the BBB but they refuse. Lexus will be my next car.

      Reply
  81. 2016 Escalade – CUE malfunctions and has the spider screen. Dealership told me $1380, which is highway robbery! CUEScreens.com has CUE OEM replacement screen for $129 2yr warranty or $148 w/Lifetime warranty. Find you a car audio shop to install and save a ton of money or CUEScreens may have an installer in your area. GM Should be ashamed to keep robbing folks when they know they have a defective product.

    Reply
    • I have a 2014 Cadillac XTS fully loaded. Solution is simple. Paste lemon stickers all over it, everywhere. Then paste letters on back window saying, “DON’T BUY ONE. THEY ARE ALL LEMONS.” Then, park it in front of a Cadi dealership while they are open. I think people will get the picture. I have the same type of screen problem in mine. Dealer wants $2500 to repair. Cadi is so arrogant and will do nothing. But it will get some media coverage. I am off to the sticker store.

      Reply
  82. This happened to my 76-year-old mother’s car, GM refuses to replace it. Brandon from GM offered 10%, off of 1,500, lol. How can GM refuse to help out its consumers? knowing this is a defect!

    Reply
  83. Has anyone gotten a response if this is still live as a potential case? This is a huge problem and hazard for driving, I have video of mine bouncing, changing stations, apps and unable to get onstar or heating/cooling controls. The auto supplier of this unit and is well aware of this issue and should also be named in this lawsuit.
    CAN ANYONE SAY, this is still in court or pursuable? I will be suing for direct personal damages from GM and the auto supplier if this causes me to get into me to get into an accident.

    Reply
  84. Mine is having issues for the second time, first time it only had two years, so it was replaced and covered by the guarantee, but now is getting crazy again and not under guarantee anymore. Of course, they should cover these issues, it’s not a stand-alone case, almost everyone is having the same issues. Note: I tried the steps recommended to solve the issues but didn’t work.

    Reply
    • Have the same issues with my 2014 ats cue screen. Replaced once while under warranty but its malfunction again. They’re very flawed. Cadillac needs to address these issues.

      Reply
  85. I’m glad I read the comments of it being a repeat issue. The service guy at Cadillac suggested a single replacement would be enough but my gut told me I would get caught in a perpetual cycle of paying $1500 every year or so to re-fix the screen.

    Now I’m debating what to do with this car. Too bad because I love it. But lack of screen navigation is such a serious downgrade.

    Reply

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