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Qmerit 60-amp service install

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #94662
    [email protected]
    Participant

    You would have thought that GM (Cadillac Division) could have found a better way to service their customers, I just got a call yesterday to be told that I would not be getting the 60-amp service install from Qmerit in my garage for 10-weeks! Has anyone else run into this? My Lyriq was delivered about a week ago.

    #94738
    jcurtis
    Participant

    At least you have your vehicle. I preordered in 5.2022 and still do not have an order number.

    #94762
    [email protected]
    Participant

    I pre-ordered on Sept. 18, 2021 and took delivery on Jan. 24, 2023…over 16 months wait!

    #98543
    jzriny12
    Participant

    My price from Merit was $2200 less 1500 Caddy dollars. I’m having an electrician do it for $500.

    #98719
    Dr. Pretorius
    Participant

    I already have a charging station in my home (I currently drive a Chevy Bolt EV), so I plan to take advantage of the alternative offer of unlimited charging for two years at EVgo stations.

    #98722
    jzriny12
    Participant

    I hired a local electrician and had a 50 amp plug put in for far less than the $2200 estimate from QMerit. I would have had to pay the $700 plus above the $1500 Cadillac credit. I ended up purchasing a Juice box 40.

    #99512
    Reddy
    Participant

    They bump up the price to go over $1500 of credit to squeeze money out of the customer. Our local electrician was ready to install the charger and the plug for $1500, QMerit got a quote for $3700 and another for $3250.

    GM should give the credit of $1500 directly to the customer than to QMerit.

    #99520
    Danh
    Participant

    Agreed.. quote me for $3300 Qmerit. DONT waste time with Qmerit. Choose 2 years with evGo to make sure you like the Lyriq first. Gm tech/app miles behind Tesla.

    #99538
    Reddy
    Participant

    How do we take these kinds of issues to GM or is there any one who listens to the Lyriq owners ?

    There seems to be no place at GM to complain as I am being re-directed to EV Concierge.
    Lyriq/EV concierge is literally of no use other than warn the Lyriq owners to loose that $1500 or go for 2 year evGo charging than taking any complaint.

    #102249
    SpockSail
    Participant

    I had my 60A circuit installed on January 19 after first being told it would be at least a 10 week wait. I said I would take a cancellation and got it after about a month.

    The local Qmerit contractor quoted $2300 after two non-Qmerit licensed electricians quoted $1700. It went with the Qmerit bid since I was less out of pock than if I had paid for the non-Qmerit myself. They know you are getting the GM money and price accordingly. (We have very few public charges in my area so the free EVGo is worthless to me).

    Now for the bad part. I watched the installer tighten the lugs down on the breaker and the EVCE and he used a screwdriver tightening it as hard as he could. Yesterday, I saw on the YouTube channel “State of Charge” that had a top level Qmerit “expert” on that that over tightening is just as bad as under tightening, so the so called highly trained installer did it wrong and may have created a fire risk by crushing the wires that could be a high resistance connection that could overheat and cause a fire.

    Now I’m mightily pissed. When offices are open after Presidents’ Day I’m contacting both the installer and Qmerit to demand that they get another tech out to my home and do the job correctly.

    Just because Qmerit says their contractors have “trained EV installers” does not make it so.

    #102312
    Doc
    Participant

    Has any perspective Lyriq owner researched whether they can get the required circuit breaker and wiring pre-installed by a non Qmerit, licensed electrician so that all that needs to be done once their ordered Lyriq arrives is to purchase The charger and get it installed (again by a non-Qmerit, licensed electrician)? Once the dealer provides the buyer with the $1500 credit (hopefully converted to a cash payment), the buyer would have a reimbursement in hand that would cover the cost of a timely installation. This would ensure that the charging station is in place when you drive your new Lyriq to its new garage-home.

    #102316
    SpockSail
    Participant

    I tried to do what you suggested, but buried in some Cadillac documents I read that the $1500 is good ONLY when applied to wiring and by only a Qmerit approval contractor. If your wiring is super simple you might see if the contractor will include the EVCE in the price. They can only say no.

    As to how to have it ready when the car arrives, my original dealer said they only put through the request to GM as you sign the purchase paperwork. I pressured the dealer to put it in when he had the VIN (after 20 months from the original order date) and that started the process. Depending on how busy the local contractor is that can be 10 weeks or more to actually get the ESCE installed. The online paperwork states you must have the charger there when the installer arrives – as in they only make one trip.

    After getting a site visit, accepting the bid and getting an installation date, I said I would accept an earlier date if they had a cancellation. I was lucky and picked up a date 4 weeks early when they had a job that ended up taking two days less than anticipated.

    Note that the fine print of the Qmerit bid acceptance says if you have the work done and do not purchase a Lyriq such that the $1500 credit has been used, then you owe Qmerit that money.

    Now I have a Tesla Universal Wall Connector all ready to go. All I need now is a car to plug it into 😉

    #102576
    721484
    Participant

    In Canada Ontario installed charger for Lyriq in my Garage Description Qty Unit price Tax Amount Permit Total 1 C$120.00 13% C$120.00 Installation Services 1 C$3,831.80 13% C$3,831.80 Installation – Program Credit 1 -C$1,500.00 13% -C$1,500.00 Subtotal C$2,451.80 Total excluding tax C$2,451.80 HST – Canada (13% on C$2,451.80) C$318.73 Total C$2,770.53 Amount paid C$2,770.5 plus Charging Module 19.2KW AC $1,795 Total to install $5626.80
    customer cost of installing a Lyriq charger

    #102591
    wvdearbeck
    Participant

    Having done residential and commercial electric work, I had planned on putting a 50 amp circuit in myself. But since Cadillac was offering 1500, i thought that I would give it a shot. Well that was a waste of time. Just got my quote of 2500 for a job that I will now do myself for less than 300.

    #102867
    jr
    Participant

    I posted in a separate thread, but the QMerit deal is another failure by GM. I got my charger installed for almost $1,000 less than the QMerit bid. So I had to pay some out of my own pocket, but GM did let me switch to the free charging offer. The QMerit recommended installer never came to my house. Made a quote based on photos of my electrical box and garage plus questions I answered. Got quote and then NO follow up. So hired a local guy. I blasted the company QMerit recommended in a google review. The CEO of that company replied, apologized and said they had fired the employee I had dealt with. I complained bitterly to the Lyriq concierge and got nothing except that’s the way we’re doing this. It’s a good thing I like the car, otherwise I would have already traded it. So the Lyriq rollout remains the worst I have ever experienced.

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