You would have thought that GM (Cadillac Division) could have found a better way to service their customers, I just got a call yesterday to be told that I would not be getting the 60-amp service install from Qmerit in my garage for 10-weeks! Has anyone else run into this? My Lyriq was delivered about a week ago.
I hired a local electrician and had a 50 amp plug put in for far less than the $2200 estimate from QMerit. I would have had to pay the $700 plus above the $1500 Cadillac credit. I ended up purchasing a Juice box 40.
They bump up the price to go over $1500 of credit to squeeze money out of the customer. Our local electrician was ready to install the charger and the plug for $1500, QMerit got a quote for $3700 and another for $3250.
GM should give the credit of $1500 directly to the customer than to QMerit.
How do we take these kinds of issues to GM or is there any one who listens to the Lyriq owners ?
There seems to be no place at GM to complain as I am being re-directed to EV Concierge.
Lyriq/EV concierge is literally of no use other than warn the Lyriq owners to loose that $1500 or go for 2 year evGo charging than taking any complaint.