Dear Caddy Fan 01,
I have a 2016 Cadillac XTS Luxury, and about a year after I bought it in 2019 the CUE screen developed spiderweb cracking in the lower left hand corner. Though the unit was completely serviceable, I feared that, if the cracks continued to grow, eventually the screen wouldn’t be visible. I took the car to my dealership and it submitted a claim to the company that had issued my extended warranty. That company acknowledged that this problem was a safety issue and not only replaced the screen of my navigation/entertainment system, it replaced the entire system. My lesson learned was never to own one of these technologically advanced machines without also having a full coverage extended warranty.
Boynton Beach, Florida