A class action lawsuit filed against Cadillac and its parent company, General Motors, regarding the Cadillac CUE system has been allowed to proceed. The judge overseeing the suit dismissed certain claims, but has allowed others to proceed.
Originally filed in 2019, the lawsuit was filed against GM and Cadillac in the U.S. District Court for Southern California, by owners of 2013 through 2017 model year vehicles equipped with the Cadillac CUE infotainment system. The plaintiffs in the suit allege that cars outfitted with the CUE system have touchscreens that are prone delaminating and cracking, creating a spiderweb-like appearance on the screen, resulting in other issues.
Judge Linda Lopez, the judge responsible for overseeing this proceeding, has allowed plaintiffs to alter and re-file their lawsuit on three separate occasions. According to Car Complaints, this resulted in some of the claims against Cadillac and GM being dropped, including injunctive claims that would force GM to remove and replace the CUE systems with a suitable alternative product and perform a recall and repair on affected vehicles. The judge also dismissed a claim that would have prevented the automaker from selling or leasing Cadillac vehicles with the CUE system, dismissing further claims related to unjust enrichment.
Despite dismissing some of the claims against Cadillac and GM, the judge said that the plaintiffs may attempt to compel the automaker to “reform its warranty to cover the injury alleged and to notify all Class Members that such a warranty has been reformed.” She also refused to dismiss an implied warranty of merchantability claim in accordance with California Commercial Code, section 2314.
As a reminder, the class action lawsuit encompasses the following vehicles:
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- 2013-2017 Cadillac ATS
- 2013-2017 Cadillac SRX
- 2013-2017 Cadillac XTS
- 2014-2017 Cadillac CTS
- 2014-2017 Cadillac ELR
- 2017-2017 Cadillac Escalade
Cadillac Society will provide more information regarding this class-action lawsuit as it becomes available. Until then, subscribe to Cadillac Society for ongoing Cadillac news coverage.
Norma Orozco-Jackson
I cannot believe this judge!!! There are too many controls in that CUE screen.
Dale
Why come Cadillac don’t pay for your Cue or replace it free
shirley m revere
cue system cracked/ spidered this will be the third cue screen had it checked dealer wants 1600.00 dollars to replace had I known this SUV had these problems never would had bought it owned a mercedes benz before this I cannot continue to replace this when Cadillac knew this was defective replacement should be free 2014 SRX less than 50,00 miles
Valerie Griffin
I have a 2015 XTS luxury edition that i purchased in 2016 as the first owner and the screen has been spiderwebbed for over 4 years. The screen has gotten so webbed I can’t connect my phone and mostly cannot use navigation or weather or time and temperature. Sirius is only accessible through the steering controls. Quite a luxury car when I can’t do any apps!!!
And yes, under 50,000 miles on the car. Raised in the motor city, this is shameful for a fine company and brand.
Kenneth williams
HOw do I join the class action suit ? Have a 2015 SRX with CUE issues.
Paula Reese
I have a 2018 ATS Cadillac to which the screen is cracked, just like the pic you have on your site. Also it freezes. The cracking of the screen makes it where you can’t see what is what. Also the Engine Boosters have something going on my car just jerks until I floor it and then they will kick in. I feel this must be a recall. Also the tire pressure dose not tell me the pressure just sets off a bell sound which I am assuming it’s the sensors. If you know of any help from Cadillac please let me know. I have 74000 miles on my car. I can’t afford to change out the CUE system but it’s no use to me with it all cracked and frozen.
Karin Campbell
My SRX CUE system won’t respond to touch, and I cannot control the climate, audio, anything on the screen. There are no cracks, but nothing responds to touch. I cannot get AC, heat, or use my radio. Hate to pay so much to repair when there are issues with so many CUE systems.
Cynthia Karichner
My 2014 SRX Cadillac screen quit working all together. We had to replace it. In addition to that I have had to replace the transmission in 2018 and it went out again after only 2 years and 2 months. Is there a recall or any kind of help out there for this problem.