Home ยป Fix For 2023 Cadillac Lyriq Cracked Liftgate Panel Issued

Fix For 2023 Cadillac Lyriq Cracked Liftgate Panel Issued

Fix For 2023 Cadillac Lyriq Cracked Liftgate Panel Issued

Cadillac and its parent company, General Motors, have issued a customer satisfaction program to address an issue related to the rear liftgate panel cracking on certain units of the 2023 Cadillac Lyriq

The problem: affected units of the 2023 Cadillac Lyriq may have an issue where the molded-in interior trim panel of the liftgate assembly is susceptible to cracking in cold ambient temperatures. 

The hazards: there are no safety concerns related to this issue. 

The fix: a dealer technician will replace the liftgate assembly with a new unit, which requires the transfer of the upper rear spoiler, two interior trim panels, key lock assembly and latch cover from the original liftgate assembly. 

Affected components: rear liftgate panel. 

Affected vehicles: 2023 Cadillac Lyriq. 

Number of affected vehicles: Cadillac did not disclose how many units of the 2023 Lyriq are affected by this customer satisfaction program. 

Next steps: owners of affected units of the 2023 Cadillac Lyriq will be notified by Cadillac with instructions to make an appointment with a preferred dealer. To find out whether a particular vehicle is affected by this customer satisfaction program, owners may reach out to Cadillac directly using the contact information below.

Contact information: 

  • Customer satisfaction program number: N222384530
  • Cadillac customer service: 1-800-333-4223

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Written by
Alexandra is a Colorado-based journalist with a passion for all things involving horsepower, be it automotive or equestrian.

1 Comment

  1. I live in a warm climate all year long, so I will never suffer that problem.

    Reply

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