Cadillac and its parent company, General Motors, have issued a customer satisfaction program to address an issue related to the rear liftgate panel cracking on certain units of the 2023 Cadillac Lyriq.
The problem: affected units of the 2023 Cadillac Lyriq may have an issue where the molded-in interior trim panel of the liftgate assembly is susceptible to cracking in cold ambient temperatures.
The hazards: there are no safety concerns related to this issue.
The fix: a dealer technician will replace the liftgate assembly with a new unit, which requires the transfer of the upper rear spoiler, two interior trim panels, key lock assembly and latch cover from the original liftgate assembly.
Affected components: rear liftgate panel.
Affected vehicles: 2023 Cadillac Lyriq.
Number of affected vehicles: Cadillac did not disclose how many units of the 2023 Lyriq are affected by this customer satisfaction program.
Next steps: owners of affected units of the 2023 Cadillac Lyriq will be notified by Cadillac with instructions to make an appointment with a preferred dealer. To find out whether a particular vehicle is affected by this customer satisfaction program, owners may reach out to Cadillac directly using the contact information below.
- Customer satisfaction program number: N222384530
- Cadillac customer service: 1-800-333-4223
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