About a month ago, we covered a class action lawsuit filed against Cadillac’s parent company, General Motors, over issues stemming from the Cadillac CUE infotainment system. Now, a second class action lawsuit has been filed concerning exactly the same issue.
The lawsuit – Goldstein, et al., v. General Motors LLC – was filed in the U.S. District Court for the Southern District of California. The lawsuit alleges that the Cadillac CUE infotainment screen cracks, delaminates, and takes on a “spider web” appearance, making it impossible to use.
The class action lawsuit includes customers who purchased or leased the following vehicles equipped with the Cadillac CUE system:
- 2013 – 2017 Cadillac ATS
- 2013 – 2017 Cadillac SRX
- 2013 – 2017 Cadillac XTS
- 2014 – 2017 Cadillac CTS
- 2014 – 2017 Cadillac ELR
- 2014 – 2017 Cadillac Escalade
The lawsuit plaintiffs allege that the touchscreen plastic cover will delaminate and separate from the underlying glass, resulting in a spider web pattern on the screen and rendering it useless.
The plaintiffs also allege that General Motors was aware of these issues years ago, as indicated by dealer records, customer complaints, internal testing data, warranty records, and no less than four Technical Service Bulletins (TSBs) issued between December of 2014 and October of 2018. The plaintiffs assert that General Motors also included warranty codes in the bulletins to streamline repairs.
The TSBs were issued as “[s]ome customers may report that their radio screen appears bubbled, cracked, or is delaminating. If this concern is encountered, replace the ICS (Integrated Center Stack) by following the SI replacement procedure.”
According to court documents, General Motors won’t recall the faulty Cadillac CUE screens, nor has it offered customers reimbursement for repairs. The lawsuit alleges some owners have paid upwards of $1,500 to fix the issue, sometimes even when their vehicles was still under warranty. The suit also alleges that the replacement systems have the same defects as the original system.
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Source: CarComplaints.com
Raymond Ramirez
Cadillac should repair these screens and pass the cost to the supplier. That is how Chevy covered the failing speed sensors on my Equinox, which had three sensor failures in one year. I didn’t pay anything since the warranty covered my part as the customer.
Pam Martin
I’m having the same problem with the screen. Insurance won’t cover and 1500 wanted to fix.
Gerald Cooper
My screen needs replaced now, shame
Gwendolyn
This will be the 3rd time I have to change it not happy at all
Missy C
I have a 2015 SRX and this is the second time it happened. So disappointed in GM.
Joe Powell
2017 XTS. Scren jumps stations. No control over it. Does what it wants to. Put me in line for the lawsuit
Beverly Kersey
My XTS-2014 screen needs replacement at the Cost of over$1500. How can I join the lawsuit?
dale m bergh
screen locks up keeps flashing codes that do not exist
Early
It’s really sad when you put your vehicle in the shop to get the oil changed and when you pick it up(from the Dealer) the screen was cracked and they said the sun did it. But, they cannot honor it. I have a carport at home and that was explained still no luck. This is the kind of s–k that get people hurt.
Robert Martin Jr
My 2014 ATS with 32,000 miles has the same spider webbing problem and not working. Cadillac need to fix this problem…
Wayne w aurandt
I have a are cadilac my cue screen went out I have 20000 miles on car with 4 months bumper to bumper I want it fixed I also have extended warranty on car 8 years 150000 miles
Tony diaz
I am an independent repair facility located in Waco TX. Tony.Diaz.5309@ Gmail.com I have 3 day turnaround upon receipt. I offer cod or casapp or paypal.
Janice
This just happened to my 2016 ATS. Is it too late to sign up for the class action lawsuit?
Brian
Same here what BS when you paid so much for a Cadillac.
Anna Shelley
I have a 2017 Cadillac ATS and screen kept changing and flickering. Now it’s stuck on the warning screen that’s advises you not to take your eyes off the road. I can shut the screen down but that’s about it. I tried resetting it a number of times, but it just won’t work! Shouldn’t Cadillac fix this issue for free? My car is out of warranty!
Toni
My ATS CUE screen was replaced because of spidering in 2018 to the tune of more than $1,500. Recently the spidering has begun again. I called my Dealersip and they told me the unit was probably defective, but did not have any solution except another replacement. I am very disappointed .How do I get in this class action.
Jeff Hoch
I have the same screen issues with my 2015 SRX. The screen freezes, jumps around and spends hours locked on one screen page or another. Shameful that GM not willing to fix/replace.
I learned that my dealership knew of this problem and gave me no hint that I might have problems after purchase.
No more GM products for me.
DOMINIC MAZZA
2 nd time it has happened
Day
This is bullshit I thought cadillac had a very reputable reputation of being good cars. I regret buying my 2015 ats so much. And the fact that they don’t want to recall these pos infotainment systems tells me they lack customer service and just are that much more of a company I will never recommend or buy any of their products
jim ward
Same for me my 2015 SRX only has 24,000 klm as i use my classic ElCamino any time the roads are dry here. Should have known better ,my loaded 2010 Equinox failed front hubs and was always in the shop. I got better warranty on my toilet from HOME HARDWARE—–JUST SAYING
Valerie Allison
I had this happen when the car was brand new. Now after warranty is up it did it again and it won’t change stations.
Susie
I want to be added to the class action list. Cadillac knew those screens would crack and become useless after two or three years.
Ed Grier
#metoo.
Jayne Linder
How do I get in the lawsuit for the Cadillac XTS 2016 for the cue screen?
Bettye
Yeah—same here—I have a SRX and mine has a mind of its own–nothing moves when touched–it costed me $160.00 just for them to tell me it’s needs to be replaced—and that would be $1200.00—-a DAMN SHAME GM!
Bettye
I want in on the lawsuit for Cadillac 2016 SRX—-CUE is not responding—thought I had bought my last luxury car–
Shari Kraemer
We had our cue replaced and now the second one needs replaced. 2014 SRX. Please add me to the lawsuit and also having problem with dim headlights and can’t drive it at night. What an inconvenience for folks.
German Lesmes
I would like to be added to the lawsuit about my Cue screen on my 2013 Cadillac SXR. I have a problem with this screen fo three years and this is my 2nd screen with the same issue!
Robert Webb
You may be able to change using the steering wheel controls and the display in the middle of the dash.
tena g betts
Id like to be a part of the lawsuit
Nicole VanderLinden
Same here! We spend alot of $$ to buy their LUXURY vehicle and they know the screen spider shatters! Cadillac: “At least we know they’ll be spending $$ on a $1500 Cue screen assembly soon”! Smh People: “At least we know there are other Car MFGs”! Just like a relationship.. what u start to get us, you got to continue to keep us” haha
Any info on class action would be appreciated
jack coppola
Dead spots on screen
Missie
I want to be part of this class action as well. How can we be added in on it ?
Florence Burdeny
Up in Canada, but same issue 2014 C CTS.
What is involved in a class action suit. Please respond bc I’m due in for repairs next week.
Called C – not a recurring issue, few customers, no financial assistance, DO NOT STAND behind their vehicles. I know 3 of these issues in my little town if 8000 population!
Clifford Porter
My 2014 SRX, with 38;000 miles, cue screen goes blank, none of the functions work when that happens, sometimes it comes back on. It’s frustrating especially when I try to use my navigation system and it doesn’t respond.
William Vincent
I am having the same problem, I M 72 and bought the 2014 srx 4 yrs ago, thought I would have car to last for years to come. This is the second time on the CUE, now I do not have anything on the steering wheel working. It is back in the shop in Wilmingt NC, still waiting word, after 4 days. geez, getting to old for this mess..any advice for this YOUNG MAN
Tannia Mcdonald
I too would like to be added to this class action lawsuit
Damon Hutsell
My current on my 2017 Xts is frozen and non- responsive hard set doesn’t work, I have 52000 miles and out of warranty, this is a mess , I love my car But…
Jesus Encarnacion
I would also like to be included in the lawsuit, Cadillac knew about the problem with the cue system back in 2011 but continued installation the defective radio, I had a 2013 Cadillac SRX I’ve been a GMC customer for over twenty years, the SRX was the first Cadillac that I bought because my wife liked it, but I can honestly tell you it will be my last Cadillac, there is also a recall on it because the rear toe link could separate, but there is no remedy for it, Cadillac can’t tell you when or if they are going to fix the problem, so we are stuck with a vehicle that has 80,000 miles and can’t drive it nowhere.
Robert comenale
Cadilac will lose many customers if they don’t make this right
Daryl
My 2016 XTS is having the same issue. Anybody know how to get on this lawsuit? My screen splintered while the car was parked in the garage with 32,000 miles on it. Now it jumps all over the place. I’ve been a Cadillac man for over 40 years, but Cadillac Wil NEVER, EVER sell me another car!
Vicky Wolters
My 2016 Cadillac SRX recently had the same problem with the screen spiderwebbing. It will cost $1200 to replace it. I would like to join the lawsuit. How do I do that?
chris gianni
How do I get in this class action law suit for CUE.
Nicole Seabrooks
I have the exact same issue. I get in my car one day and my screen looks like adhesive has melted between the two screens. My touch screen is nonfunctional.
Jackiee
I have a 2013 SRX Cadillac. My Cue Radio doesn’t work properly. If you touch the screen it doesn’t move. I called OnStar numbers of time to see what was going on with, they couldn’t find anything. Do they have a recall on the Cue Radio.
Naomi chisolm
I would like to be a part of the lawsuit. I am on my second cue system.
claude Goodman
Screen has a rainbow color effect in lower right hand corner.
Mel B
Our 2015 SRX touch cue screen went out two years ago. Today we noticed there is a spider crack on the lower right hand side. I am interested in joining the lawsuit!
Ronald Reed
My 2014 xts did thus and is getting worse. I was told it would cost around 2,000 to fix. This is crazy after what I paid for this car. Add me to the lawsuit.
Ken tenner
.i also have a problem with my 2013 cue system please put me in class action law suit
Lori
I have a 2015 SRX
I would like to be part of the class action law suit
Pamela Guillet
I have a 2015 Cadillac SRX, my screen freezes all the time and is now spidering!! What’s up with this crap?? Cadillac.
Terry
I am having the same exact cue spidering on my 2016 SRX with only
28,000 miles on it COME ON CADILLAC THIS PROBLEM IS A ONGOING PROBLEM WITH YOUR PRODUCT THAT SHOULD BE REPLACED PERIOD, I will never own another if this is not replaced
By GM, I would like info on getting involved on this lawsuit
Delmas Barber
Same problem 2013 srx screen won’t respond to anything
Greg Peddie
I bought a 2017 ATS My screen looks like a Spider web. Of course they won’t fix it. They want 1500 bucks for a new Cue system. I’ll NEVER buy another Cadillac product. This is BULL$&>/……..
Tim
I have the same issue non-responsive spider web screen. I will have it replaced but very disappointed as an Cadillac owner.
Jerry Phelps
Had one replaced then two years later it went to jumping around an changing stations. They should last longer than years. My friends went out and she had to replace it at a cost of $1500
.cadillac should make better stuff. I will be looking at a Lincoln
Willie Kelley
my Cadillac screen the same thing.I want in on the law suit also
latasha
I want to be added
Douglas Hunt
We used to be repeat Cadillac customers but GM doesn’t value us anymore wonder why sales are down?
Glenn causway
2014 CTS cue frozen. Very dissatisfied with gm. Want buy again.
Gulbir
would like to get my name on the list for this. I have a 2014 Cadillac XTS. The screen corners is white like spider scratch and it becomes nonresponse .
Michael Picett
I would like my name added to this complaint. I have a 2013 Cadillac cts with the same cracking problem,already had cue system replaced once already and now 2 years later with cracking screen.
Scarlett Johnson
I have a Platinum XTS 2014 I bought brand new. I’m having the same issue with my cue. I can’t operate anything from ac to radio,navigation etc… I also had my dashboard become unglued during warranty and Cadillac would not fix. I love Cadillac and want to continue buying but dissatisfied with this issue. I would like to be part of this lawsuit.
David
I would like to be included in this lawsuit. My screen has a spider web effect and is unresponsive. I have a 2014 ATS 3.6. 50 K miles.
Doris Moret
My car is in the same condition and will not allow me to hook up my Bluetooth change stations on the radio and change to different ways of using this product.
Paul Jones
I like to be added to the lawsuit
Iris
I have a 2016 SRX and Cue was replaced In 2019. It malfunctioned again in less than 2 years. Car is out of warranty and I’m told New Cue would cost me $214. No guarantees on new one either. This should be remedied by Gen.Motors at no cost to us. They are going to lose me as a customer for next car.
Bettye
Yeah—same here—I have a SRX and mine has a mind of its own–nothing moves when touched–it costed me $160.00 just for them to tell me it’s needs to be replaced—and that would be $1200.00—-a DAMN SHAME GM!
Patricia Richardson
How can I get my name on this class action lawsuit for my defective CUE? I spoke to Cadillac Corporate and Local District Manager in SWFL last week. They refuse to offer any help to the replacement of the defective CUE screen. I love my Cadi and I can’t believe this is the two items to have a lawsuits like the headlights. They replaced my headlights last year for FREE!
SHAME OF GENERAL MOTORS!
Dan Shaw
Due to cue not working (2014 ats)after an accident where my front tire was ripped out of the transmission, i was unable to call anyone. My onstar button also gave me nothing.
Dkg
I have 2017 CTS with 16000 miles, just had the spider cracked CUE screen happen today. How do I add my name to class action lawsuit
Steve Stell
Id also like to be notified on how I can get more information on this lawsuit. I have already had the cue system replace once right before my warranty ran out and of course it has broken again. When I asked the dealer was there a warranty he said GM knows these things are defective but replacement parts only come with a 1 year warranty. Why, if you know theyre defective is there only a 1 year warranty???
Thomas Chambliss
I have the same issue with CUE screen and Cadillac won’t repair without huge cost and are aware of lawsuits.
Donald Hemminger
I have the same issue with cue screen spiderwebbing 20116 SRX al wheel drive 25,000 miles.
Stephen Bruke
My cue is unresponsive as well. How do I participate in the lawsuit?
Marge Kjngsley
I too have problems with my Cadillac Cue screen and controls associated with it. How’d o I become part of this?
Aaron B
I also have issue with my 2015 cats cue screen. The buttons move to different locations and the motion sensor only works after it’s been reset and it’s obviously from the same issues everyone else is have. On star said everything working fine talk with the dealer but obviously it’s a factory defect. I was think of trying the aftermath upgrade but found this forum so I might wait. Maybe the law suit with make GM have to do a recall to fix the issue.
Glenn causway
2014 CTs cue not working/frozen. CT’s airways garaged with 38000 miles. Ready to participate in lawsuit. GM has lost a customer.
Harry Sowle
Sir, I also would like to join the lawsuit RE; Cadillac Cue. I have not been able to get a number or name of firm involved. Can you pass on name and number of attorneys in lawsuit? Much thanks.
Harry Sowle
[email protected]
Maurice LA
David Sands
I would like to get my name on the class action list. Any assistance would be appreciated
David Sands
I have a 2016 XTS and have questions about the rear shocks that have seemed to stop working all together. Is it the shocks or another mechanism that has gone out. I used to hear something like a motor or something that raised the rear and I don’t hear that anymore or feel rising or lowering of rear anymore.
Alex Luft
David – the XTS has air shocks in the rear used to level the car up/down.
Rebecca Costello
I have a 2017 XTS and also have had the issue with the rear air suspension, where it simply collapsed.
Christopher
it’s the pump I had to replace mine
J Harmon
Before you replace anything expensive, try having the fuse that regulates the air shocks looked at. I don’t know exactly what it is called but I had the same problem where my rear end completely dropped. I had to have that fuse replaced and I haven’t had a problem with it since.
David Sands
You have to replace the rear shocks which are overly priced to replace.
Jamie Barnhart
I would like to get my name on the list for this. I have a 2017 Cadillac XTS. The screen is starting to peel and it becomes nonresposive and also skips back and forth. I videoed it. So frustrating.
Robert Williams
I have a 2015 ATS which I bought last year and the CUE screen was and still is a spider crack and now I can’t even set the clock, nothing is working. Do I need to replace the whole unit or just the screen?
Rob
2013 cad ats screen spidered and continues to do so would like to no more information
Gertrude Lyons
My ats cue is not responding. No icons are working. Can I get in on the lawsuit
Brianne Dixon
I own a 2014 xts vsport and have 111k miles. My screen just cracked today. I am reading all these comments about how caddy knew about this but never recalled any of them. How do I get my name on this lawsuit? I want to keep my caddy since it is very hard to find the v sport platinum in the xts.
Cathy
Would also be interested in joining lawsuit. 2013, less than 60,000 miles and already can’t see half the screen.
Marylou Charles
Will also like to join the law suit, my 2013 sex cue screen is stuck with spider web. Also left front bulb is dump. I had it fix when I purchase the car.
John Randolph
I had to replace my cue and still having problem with it. My car been in the shop the last 6 weeks I have spent over 7.000 thousand dollars and still having problems
Gloria
2015 my space key wont work on my keyboard so I can put my destinations in.and the voice reactor cant hear right.
alexander zeldin
I would like to get my name on the class action list. I have 2016 Cady XTS. Any assistance would be appreciated gm thinks if they got money they can get away with it.
Wendy Wilson
How do I get on the lawsuit? 2013 xts 3rd one has failed and is spider webbed local dealer won’t do anything about it. According to them the GM Rep says they will offer zero compensation it was last replaced 6/2017 and with only putting less than 15k miles on it since then pulled it out of the garage and it was there.
Dan Shaw
2013 ats CUE issues as well as onstar and airbags. Wrecked and had front drivers tire ripped out of place, drive shaft still attached. Couldnt use cue to call anybody due to it not working, onstar also flaked out, and icing on the cake no airbag deploymemts. Luckily i only hit my head on drivers door window.
alexander zeldin
I think we need to go on social media and I’m sure will fined many more people with same problem I now one car service with 12 caddy’s they all have same issue.
Chuck
How do I get in on this? My 2013 ATS CUE system was replaced and 2 years later it did the same thing. This is ridiculous at $1500 a pop
Sunshine Cook
My CUE system is doing this as well. Is there any info on who to contact for the class action lawsuit?
Scotty Mac
Same issue here for my 2015 ATS Luxury. It’s going to suck when I go to resell the car. And to make matters worse, I just got a new phone and cannot pair the Bluetooth with it since the screen is frozen in place and I can’t access the menus!
Anyone have a workaround for this? Having to listen to music directly from the phone in a luxury vehicle is pathetic.
Bryan Mann
I have the same issue with my Cadi CTS 2014. This is BS!!! Everyone asking how do we get on the class action suit but no answers. if anyone can point me in the right direction I would appreciate it.
Chuck
How do we get on the lawsuit?
Ann Keyes
I was informed by my dealership that Gmac will cover cost above a $450. deductible, to replace the Cue system.
Arvis Bridges-Epps
What dearlership? Are all of them doing this?
Nicole Seabrooks
I have the exact same issue. I get in my car one day and my screen looks like adhesive has melted between the two screens. My touch screen is nonfunctional. 2016 SRX
Ken Giesbrecht
2015 SRX, the screen has been cracking for about a year and
is now dead.
I see I can buy replacement screens for $100.
Cmon GM this is a disgrace.
Josie
How do we get on the lawsuit?
Bob Willmes
I would like to be added to this lawsuit!
2015 SRX.
A Gausemel
Our 2013 XTS has this same issue. dealer estimates anywhere from $800 to $1800 to replace. How do we join this lawsuit.
ronald f kamel
Our 2015 cadi XTS has this same issue dealer estimates anywhere $900.00 TO $1500.00 TO REPLACE.HOW DO WE JOIN THIS LAWSUIT. SINCE CADILLAC NEW ABOUT THIS PROBLEM SINCE 2013 SHOULD HAVE TOLD (EVERYONE ABOUT IT) I WOULD HAVE NOT PURCHASED THE CADI AND WE HAVE PURCHASED MANY CADILLAC.!!!!!! LOW MILEAGE 28000
Maria Anzalone D’Ascoli
I too have the same issue and would like to list my name on the law suit.
CEASER GORMAN III
I would agree that this Cue system in the Cadillac is very expensive and should not be going out in a car with less than 50k miles on it. this isa very expensive repair with such a short lifespan for this vehicle. Please add me to the lawsuit as well.
Donna Overton
My 2015 SRX screen looks exactly as pictured above. It’s already been replaced once while under warranty. Of course, this time it will be on my dime. I need to know how to get added as well.
No more Caddys for me
This is simply ridiculous. I have been a proud Cadillac owner who now hangs her head low after PAYING to fully replace the system and then PAYING again, twice, to repair it. With so many Caddy owners dealing with the same issue, you would think that the dealerships would do something for their loyal customers. I literally have not purchased a new Cadillac now in 6 years as I have been waiting for this issue to be resolved, nor can I sell my car without the Cue system being fixed. SMH
Ken Dennis
Same problem with my 2015 SRX CEU System factory defect.
I would like to have GM replace it.
Ken Dennis
I have purchased two news vehicles and three used vehicles from this dealership in Nova Scotia called Murray GM and the service dept says it’s out of our hands. Bad customer service reports get around town.
Joseph James
I own a 2014 Xts with low mileage 27000 miles wich I bought new as my cue touch system went bad I went to the dealer and had to pay $89.95dollars to find the problem and $1145.00 for the dealer to order a new radio control display witch they say has a internal fault.They also found that the radio and HMI software need updated parts ordered ,had to pay $1318.31 by check to orders parts that are back ordered then when they come in I have to pay to replace.So right now I am out $1318.31 without my car being fixed and another 3to4 hundred to R&R would like to find out how to enter this lawsuit
Oscar HArris
How can I get in on the class action suite.My 2014 XTS is on it’s 3rd screen
Chanel Fetty
I have the same issue , please add me to the list !
Chanel Fetty
Please add me too my radio blown ! I’m putting this all over social media
Edith
How can I get into this law suit my 2015 SRX has the same problem I have replaced it once and last year it cracked again haven’t replaced it because the dealer is charging me almost $1600 to replace it
Robin
Please add me to the lawsuit also. I was told I needed to pay $1500.00 to replace my cue screen
Raymon Greene
My radio continues to shut off by itself everyday now. Replaced touch screen just last year.
Patti
My Cadillac Cue skips around, jumps and freezes. I was told… by Cadillac dealer….”it is just a matter of time before it dies”. They also quoted me $2200 to fix. I asked if there was a recall and he said “no, it happens to everyone due to wear”. What wear? It is the screen that runs the car. How frustrating. Where does this lawsuit stand and how do we sign up for updates… before “my time” comes. Does anyone know?
Bivens Lovest III
I bought a 2013 ATS in December the screen already blew out none responsive to touch, it controls the whole car now the on star is worthless for GPS How can I be added to the law suit please advise
Mark Brownlee
Same issue here, screen has spider webbed and now it is useless. If any one know how to join the class action, please let us know.
Syida Johnson
same problem. 1120.00 to replace.$160.00 to program it… that’s crazy… add me to the lawsuit
James
Please add me to the Class Action Suit as my CUE system skips around, jumps and freezes too!
Pam Martin
I’m having the same problem with the screen. Insurance won’t cover and 1500 wanted to fix.
Lin
Same issue at less than 16000 miles on my garage kept 2014 CTS. Parked vehicle outside for 2 days and spiderwebbing cracks developed. Dealer said problem is prevalent and GM won’t cover or recall. I was quoted $1400 to repair. Would like to join the suit.
Early Wims
October 2020 left my 2015 cts for service and when i picked the vehicle the screen was cracked. When i asked about it they told me that the heat from the sun caused it. I asked what was they going to do about the service manager said there wasn’t anything they can do. This car was in their possession. Not fair….
October
Bivens Lovest III
I would also like to Join the suit, as well my screen is no responsive. After only a few months of having it I’m now stuck with o star and Sirius radio, I can’t even use. 2013 ATS please email me info
Trish Richardson
Hi, I would also like to join or start a new lawsuit. The Dealership was aware of these issues and never told me once to keep watch for spiders lines on the Cue while my car was still in warranty. Even if you repair the Cue screen for $1500. GM dealers will only warranty the repairs for 12 months or 12,000. Why are we not getting help on this defected item from GM and Govt?
Marge
I too am having the same problem with my 2014 ATS and would like to be a part of the suit.
Cynthia Sutton
Same problem…spidet crack started… now I can’t use the CUE screen at all.
Gertrude Lyons
My ats cue is not responding. No icons are working. Can I get in on the lawsuit
Gertrude Lyons
My 2014 ats cue not working
It’s frozen
Jaime I Orpinel
Hello! I had the same problem with the screen. After doing research, I found out GM used a gel touch screen. I replaced mine today and I paid $125 on Ebay (search cuescreens)and it works great! There are videos to guide you through. It took around 1.5 hours but I was really careful. This is a DIY project. I hear amazon also has a $50 replacement, but it is gel based. This means you will end up with the same problem in a few years. I hope this helps everyone!
Harry Taylor
Wow I think Mary Barra and GM in general needs to think about the reputation of the company. As I told a dealer once; “if I cant get the car serviced at a reasonable price, I don’t need the car”. $1500 to $2200 to get a radio fixed is ridiculous. My Cadillac 2016 XTS has 45,000 miles on it and it is having the same problems described with the screen display totally jittery and non responsive. I’m not happy to say the least! You would think an Electrical Engineering graduate (Mary Barra GM CEO) would not allow this to happen without trying to fix it. Poor Poor product management! If they don’t fix this I predict this is the end of the Cadillac brand in the USA.
Brittany C Linn
My cadillac screen hasn’t worked in over 2 years, having the same issue the screen isn’t functionable at all.
DeWayne G.
2013 SRX Same issue with radio delaminating. Almost $1600.00 to replace trying to schedule an appointment now (11-12-2020). Would like to join this class action suit also!
Trish
Hi,
Did anyone find the lawyers information to put on names on the lawsuit? Did anyone contact their attorney general? This is absolutely wrong that we as consumers have to pay $1600 or more to replace a defected equipment that GM was aware of. There has to be a lawyer that will go after GM. I would what happened with the Canadian lawsuit. Please post any updates in this forum. Thank you so much!
Alexander zeldin
i have found screen on wish web side from 60 to 80$ problem is you got to wait two months mail from china and install will cost you $150
Trish
Hi Alexander,
Can you forward the web site for the company that has the screens from China, please? That’s a great deal compared to the dealer that wants $1500 or more.
Thank you so much!
Alexander zeldin
https://www.wish.com/search/cadillac?source=search&position=133&share=web
Trish
WOW! Everything is Cadi. Thanks so much!
Peter
I have a 2014 XTS V Platinum and I have had to replace my CUE system twice. So that makes 3 systems in the car in just over 6 years. The first replacement was covered under warranty. The second just cost me $1,000. It not only spider webbed again but would not respond at all. I spoke with GM and they wouldn’t do anything. They told me it wasn’t a recall issue as it wasn’t a safety issue because I could still use my mirrors when backing up. I explained that wasn’t the issue as much as that there is a problem with their system. I have talked to other people that had the same problems. I love the car but am not happy with GM on how they handled this. Not sure what can be done at this point but I suspect it might happen again and if so, and GM does nothing about it, this will be last GM vehicle I own.
Kenneth
Were you given a new unit or was it refurbished
Michael Earls
I have the same problem with my screen, what can I do? I feel the GM should replace these screens.
Nabil basta
I have same issue with my 2014 CTS the gps space bar does not respond resulting in a useless gps since I can’t enter an address. I own Cadillac all my life but no more Cadillac for me. I will try to take GM to small claim court and hope for the best.
Nabil basta
I am sorry I meant 2014 XTS. Now the radio scan is also frozen.
James
Nabil. Did you try this:
Here’s how to perform a restart — otherwise known as a hard reset — on Cadillac vehicles equipped with CUE:
Turn the vehicle on
Open the CUE faceplate, thereby exposing the storage area behind it
With the faceplate up, turn off the vehicle
Open the driver’s side door
Wait 30-60 seconds with the driver’s side door open
Close the door and start the vehicle
Lower the faceplate
Good Luck,
James
Trish R.
I found this site to final the compliant concerning GM not taking full responsibility for a faulty CUE system and make it not safe for drivers. We no longer have the GPS, Bluetooth, Cameras, etc.
Here are the two links to file the complaint with the National Highway Traffic Admin. Safety. Does anyone know if Canada lawsuit has been settled? If they Win in court, we win here too. Good luck and keep reaching out to your local Attorney General, Family Lawyer, etc.
General Motors and ALL Dealerships were aware of this issues and never once mentioned it to us. We could have replaced the CUE while under warranty.
https://www-odi.nhtsa.dot.gov/VehicleComplaint/
https://www-odi.nhtsa.dot.gov/portable/index.cfm
Art LaBuy
I have a 2013 SRX Cadillac, my Cue doesn’t work properly.
Sometimes it works, then sometimes it will not work.
Sometimes the car will not start. (Blank Screen)
Add me to the lawsuit.
Heather Webber
My screen is completely unusable I have a 2016 XTS and it is completely spidered over I’m aware of the lawsuit it should be a recall have been quoted more than $1800 to fix the issue but I feel it is not my issue to fix….
Heather Webber
Add me to the lawsuit please
Denise
Dealer quoted $1500 for the part and service. Instead, I bought one here: https://issautomotive.com/ for $650 with coupon (request coupon before placing order). The dealership did the repair for $300 with the Cue system I purchased.
Masri
My Cadillac Cts 2014 3rd generation the CEU touchscreen is frozen and i live in Sweden. Why aint Cadillac doing nothing to fix this.
Mark W Cummings
They are not fixing it because they do not care for their loyal customers. I am in the US and they are doing nothing about it here either. Getting a different brand next year when I trade my 2014 SRX in. Can’t believe they won’t go to the Cue manufacturer and either sue them or demand they make it right.
Alexander Zeldin
so what you saved? i so Qu screen for $70 on wish and installed my self.
Linda
I have a 2015 SRX doing the same thing as everyone else’s. I want in on this lawsuit if we are able to join it!!
Mac
One article I read said there weren’t enough people that joined the lawsuit so the judge threw out most charges. Looks like we have enough people here so how do we join?
PS: My 2015 Cadillac ATS’s screen is BLACK at this point and isn’t working at all. Listening to music from my phone speaker. In a friggin’ CADILLAC! Good thing there’s many more luxury options nowadays!
Kenneth
I have replaced this screen 2 years ago and now I’m having problems with it again. I ask the dealer would I get an upgraded model this time and was told that it would be a refurbished unit and GM would only offer a 1 year warranty on the unit. My a/c compressor will also need to be replaced because of this screen. I would like the info to join the law suit.
Diane Cadieux
Cadillac has gone down the toilet and so has their reliability as a luxury vehicle. What a shame!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Used to be all about the customer and that is how people kept coming back and referring their family and friends.
NOW, IT’S ALL ABOUT THE MONEY!!!!!!!!!!!!!!!!!!!
Jim Dible
I now have the same spider issue on my 2017 XTS screen. Is it too late to join the class action suit?
Alexander
I have 2016 XTS. got tired of looking at my basted cue screen, Cadillac don’t care so I went on eBay got my self $28 cue screen and it took me about 4 hours but with YouTube video instructions i have new working screen. if you cant do it your self buy screen and go to your mechanic. do not let cadi make money of you.
James
Good move Alexander! I did the same thing as you except I took my new CUE screen from eBay to a stereo shop guy who installed it for me in a couple of hours, and charged me $100. So it was well worth it over what Caddy dealers are scamming $1500 from folks like us out of. BTW: I don’t think this Second Class Action suit will EVER go anywhere because GM is too big with high priced lawyers, and won’t pay up just like they wouldn’t do with the leaking condensation head lights on my 2013 SRX. I doubt that I’ll buy another Cadillac after these two incidents that they won’t cover the fixes under a recall as they should have!
Alexander
agreed 100% but something must be done
Gloria T Bost
I have a 2014 SRX. My screen was replaced at about 70,000 miles and now I need a new one. It will not work at all and today the spider web started coming. I would like to be added to the class action suit. I cannot afford to buy another system. Cadillac knew the system was defected when they continued to put them in the new cars. I am very disappointed over this issue.
Randy Krueger
My 2016 SRX also has a webbed screen. If there is a class act approved I would appreciate being contacted, Thanks
brett Pollak
I would also like to be added to the lawsuit, having the same issue.
Harry Booker Jr
Just encountered the same issue with my 2014 CTS and would also like to be a part of the lawsuit
Debra
I also would like to be a part of the lawsuit. Purchased our 2013 XTS when it was two years old; it had been leased and was just returned. Turned 24,000 miles the day we drove it home; a little over five years later, it has 41,000+ miles. This car has had FOUR batteries so far (the batteries are so drained, they will not charge); THREE CUE screens (due to cracked, spider vein screens); TWO radios – sounds like a Christmas song; but this is no joke. And radio is now acting up/cutting out. AGAIN.
Martha Duclos
I have a 2016 SRX with the web screen issue. Took it to the Cadillac dealer and they want $1,700.00 to replace it. Please add me to any class action suit that is in place or can you tell me how I can be added…thank you!
Brian Matticola
Just encountered the same issue with my 2014 CTS and would also like to be a part of the lawsuit
Nancy Edwards
I also own a 2014 Cadallic SRS. I have the same issues. Started out with the radio then later issues with the climate controls. Now the my radio doesn’t work at all, and has that spider web look and half of the screen is delaminated. Cadillac…. do the right thing and assist your loyal customers in replacing this faulty system. This a luxury vehicle but this cracked and web look on our system makes the vehicle look cheap and ugly. So embarrassed to have any of my family or friends ride with me. Please help us!! Thank you!
Angela Baldwin
Screen problem also, 2013 SRX Cadillac June 7th 2021
How to do the lawsuit?
Sabrina Ingram
This is one of the law firm handling the CUE class action lawsuit. https://capstonelawyers.com/contact-us/
KarenS
I am having the same issue with webbed screen and would like to be a part of action suit. Thank you!
J. Richards
I JUST purchased an 2016 Cadillac ATS 2 days ago. The Mileage is just under 12,000. I am the second owner purchased it from the same Cadillac dealership that the first owner did. The CUE touchscreen is non-responsive and they knew this when they sold it to me. That is FRAUD!!
Does anyone know the status of the class action lawsuit?
HARRIET NEWTON
I have a 2014 ATS with cracked CUE screen. Dealership quoted $1400+. I could write a book on the issues I’ve had with this car. I want to be part of the lawsuit also.
Alexander
buy screen on e-bay for $50 and replace it your self , instructions on the YouTube.
Dennis W Richardson
Wish I was tech savvy to do it…but also we pay that much for a vehicle and the CUE is DEFECTIVE. The screens last 2 years and then they die. When this many people have a problem it is defective and should be recognized by the BBB but they refuse. Lexus will be my next car.
Garry
2016 Escalade – CUE malfunctions and has the spider screen. Dealership told me $1380, which is highway robbery! CUEScreens.com has CUE OEM replacement screen for $129 2yr warranty or $148 w/Lifetime warranty. Find you a car audio shop to install and save a ton of money or CUEScreens may have an installer in your area. GM Should be ashamed to keep robbing folks when they know they have a defective product.
Henry Marinello
I have a 2014 Cadillac XTS fully loaded. Solution is simple. Paste lemon stickers all over it, everywhere. Then paste letters on back window saying, “DON’T BUY ONE. THEY ARE ALL LEMONS.” Then, park it in front of a Cadi dealership while they are open. I think people will get the picture. I have the same type of screen problem in mine. Dealer wants $2500 to repair. Cadi is so arrogant and will do nothing. But it will get some media coverage. I am off to the sticker store.
Margaret Castellano
This happened to my 76-year-old mother’s car, GM refuses to replace it. Brandon from GM offered 10%, off of 1,500, lol. How can GM refuse to help out its consumers? knowing this is a defect!
Matthew Loxterman
Has anyone gotten a response if this is still live as a potential case? This is a huge problem and hazard for driving, I have video of mine bouncing, changing stations, apps and unable to get onstar or heating/cooling controls. The auto supplier of this unit and is well aware of this issue and should also be named in this lawsuit.
CAN ANYONE SAY, this is still in court or pursuable? I will be suing for direct personal damages from GM and the auto supplier if this causes me to get into me to get into an accident.
Barbara Acosta
Mine is having issues for the second time, first time it only had two years, so it was replaced and covered by the guarantee, but now is getting crazy again and not under guarantee anymore. Of course, they should cover these issues, it’s not a stand-alone case, almost everyone is having the same issues. Note: I tried the steps recommended to solve the issues but didn’t work.
Robert Savage
Have the same issues with my 2014 ats cue screen. Replaced once while under warranty but its malfunction again. They’re very flawed. Cadillac needs to address these issues.
Oscar
I’m glad I read the comments of it being a repeat issue. The service guy at Cadillac suggested a single replacement would be enough but my gut told me I would get caught in a perpetual cycle of paying $1500 every year or so to re-fix the screen.
Now I’m debating what to do with this car. Too bad because I love it. But lack of screen navigation is such a serious downgrade.
William Schacht
I just paid $1,419.72 to have the faulty unit in my 2014 XTS with 44,500 replaced. I would like to be part of the lawsuit.
latasha
Please add me. some told me if i just buy the replacement screen it is cheaper than paying 1300 dollars
Michaelle Y Blaurock
2014 Cadillac SRX cue screen messed up about a year ago… I took it to the dealership for them to tell me 1500…. I am not able to pay that so I purchased the screen to be replaced… Can’t find anyone to put in the screen because it’s a tedious job… took it to the dealership for them to do and they said my whole panel needed to be replaced… I am not paying 1500 when everything is working except the screen… This is not a good look for Cadillac!!!!
Daniel
2013 ats replace cue 2yrs ago.second one stopped working about 8 months ago.will probably trade car in, not going to spend that much money to replace with the same thing.thanks Cadillac!!!
Katrenia umaru
My Screen been broken for three years now I can’t afford $1100 to fix, that what the dealer want it not under warranty.
Harold yeager
My cue scene is frozen on my 2014 xts I want in on the lawsuit
Daryl
Mine went out just setting in the garage. Fortunately, I bought an extended warranty and it covered the cost. I got a new cue and sold the car the same day! I’ve been a Cadillac man since 1979. NEVER EVER AGAIN! These cars are NOT “Cadillac”. It was merely a cheap Chevy with Cadillac emblems. Quality has gone to pitiful lows. Cadillac will soon join Oldsmobile, Pontiac, Mercury and the Ford Edsel on the scrapheap of companies who committed suicide by poor management and zero commitment to quality.
Kenneth williams
How do I join this law suit ???
Grace
My 2017 Cadillac ATS has been a disappointment for sure and this cue screen issue and the malfunctioning radio system is showing its ugly head now! I don’t want to pay $1600 for this problem it’s just sad what todo??
Christopher E Macek
My 2014 CTS had and now again has this issue. It isn’t if, it’s when its going to break. I had one replaced while under warranty, now mine is broke again. About a year ago the touch screen when out, now it is shattered again. We can all only hope the law suit places this on recall.
Harold C
It’s sad that General Motor’s flagship vehicle has so many issues. The CUE system should be an embarrassment to this company yet they shrug their shoulders with a big “Oh well!” Leaving customers with a big bill.
Rick Barrera
I would like to get my name on the list for this. I have a 2013 Cadillac XTS. The screen is freezing, and it becomes nonresponsive and also skips back and forth. I videoed it. So frustrating.
Thank you.
Kenneth williams
I am in the same boat my 2015 SRX functions do not work and the so called hard restarts or reboots don’t either. I thought this was a Cadillac, not a Hyundai. My 4th caddy, also my last.
GM / Cadillac you should be ashamed. Take responsibility, take care of your loyal buyers/owners
Saundra Medrano
Add me too!
Alaric
My 2014 CTS also have the problem,but I have solve it perfectly.The reason for this is the design of the original screen.In fact,the easiest way to solve this problem and save this money is to buy a new brand-new and upgraded OEM screen with different materials. It only costs me about 57 dollars to solve it easily.You can also try it.the only problem is that it is more troublesome to do it by yourself. This is one company named Kixfwpy in Amazon I recommend: they look professional and are professional factory. U can search them on Amazon.Here is their link on amazon it saved me $1500.
Beverly K.
“Dose, This product OEM really work? I have this problem with my 2014 XTS.