At least part of the reason I bought a Cadillac (as opposed to a cheaper brand) is that I thought the level of service would be commensurate with what I paid for the car. Looks like that was an incorrect assumption on my part, because when I inquired about whether my malfunctioning key fob would be covered under my warranty, I learned it is not. The dealership reported I’d have to have bought additional Drive 360 coverage in order for replacements to be available. Drive 360, he said, would allow me up to two replacement fobs a year if I lose them — but I didn’t lose them. They don’t work. I’ve replaced the battery (twice) and have to press the lock/unlock icons repeatedly to get them to work; then when I manage to get into the car, the message center tells me there’s “no remote detected” even though I’m holding it in my hand. At some point, I expect the car to just not start. I’m not clear on why key fobs aren’t considered critical to the car’s operation and therefore eligible for warranty coverage.
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