Article Type

Fix Released For Front Camera Issues In 2021 Cadillac Escalade

Cadillac’s parent company, General Motors, has issued a service bulletin in response to an issue with the front camera in certain units of the 2021 Cadillac Escalade and 2021 Cadillac Escalade ESV. 

The problem: affected Escalades may not have had the proper front-facing camera software calibration procedure performed during front accessory grille installation. 

The hazards: if the proper software calibration is not performed, the front-facing camera may not perform as intended, as it may not be properly aligned. 

The fix: a dealership technician will closely inspect the front-facing camera and grille to determine if a camera software calibration is necessary. If needed, the video processing module will be reprogrammed. This will be performed at no cost to the vehicle owner.

Affected components:

  • Front-facing video processing module (VPM)
  • Front-facing camera

Number of affected vehicles: Cadillac has not indicated how many Escalade units may have been affected by this issue. 

Affected vehicles: 

  • 2021 Cadillac Escalade Premium Luxury with dealer-installed Bright Sport Mesh Grille or Premium Luxury Platinum with Bright Sport Mesh Grille
  • 2021 Cadillac Escalade ESV Premium Luxury with dealer installed Bright Sport Mesh Grille or Premium Luxury Platinum with Bright Sport Mesh Grille

Next steps: owners of affected Cadillac Escalade models will be contacted by Cadillac with instructions to make an appointment with their preferred dealer. Since this is a service bulletin and not a recall, it will expire at the end of the vehicle’s New Vehicle Limited Warranty period. To note, the service bulletin was issued in September of 2021. Additionally, owners may reach out to Cadillac directly using the contact information provided below to address any questions they may have. 

Contacts:

  • Service Bulletin Number: N212335280
  • Cadillac U.S. vehicle help number: 1-800-333-4223
  • Cadillac Customer Service: 1-877-248-2080

Subscribe to Cadillac Society for the latest Cadillac Escalade news, Cadillac service news, and around-the-clock Cadillac news coverage. We also invite you to join the latest discussions in our Cadillac forums.

2021 Cadillac Escalade Photos

[ngg src=”galleries” ids=”21,26″ display=”basic_thumbnail” thumbnail_crop=”0″]
Alexandra Purcell

Alexandra is a Colorado-based journalist with a passion for all things involving horsepower, be it automotive or equestrian.

Share
Published by

Recent Posts

Updated 2025 Cadillac XT6 Lands In China

We're not aware of any plans to bring the updated XT6 to North America.

20 hours ago

Cadillac CT5-V Blackwing Le Monstre Special Edition Compatible With New Precision Pack

Or, as we like to call it, the Precise Monster.

2 days ago

2026 Cadillac Vistiq Revealed With Three Rows, 615 Horses, 300 Mile Range

Slotting between the Lyriq and Escalade IQ.

2 days ago

Cadillac XT4 To Be Discontinued After 2025 Model Year

A surprising about-face for the luxury marque and its parent, GM.

4 days ago

Cadillac CTS-V Race Car Prototype Sells For $120K

Someone has taken home a piece of automotive racing history.

4 days ago

2025 Cadillac Escalade-V Gets Unique Steering Wheel Features

Two features that set the V's steering wheel apart.

1 week ago