Home » Owners Continue To Struggle With Cadillac SRX Headlights

Owners Continue To Struggle With Cadillac SRX Headlights

Owners Continue To Struggle With Cadillac SRX Headlights

Back in April of 2019, news broke that some 2010 – 2015 Cadillac SRX customers would be reimbursed for expenses incurred for repairs for their vehicle’s headlights. Now, almost a year later, some SRX customers are still complaining about issues with their headlights.

Cadillac Society has received a number of emails and letters about this issue from concerned customers detailing the problems they’ve encountered with their Cadillac SRX headlights. To note, these emails and letters are recent, providing further evidence that the issue is far from resolved.

Some customers have sent emails to Cadillac’s parent company, General Motors, about the issue, but never received a response. Others indicated they couldn’t drive their vehicle at night, and that the vehicle warranty wouldn’t cover a fix. Still others say they had the headlights replaced for thousands of dollars without reimbursement. Finally, one customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident.

Last year, it was reported that owners of 2010 through 2015 model year Cadillac SRX crossovers would be receive reimbursement for repairs addressing the faulty headlight issue, following a class action lawsuit filed in 2017. The class action suit is separate from another class action suit concerning the SRX headlights filed in Detroit in 2019.

The problem stems from allegedly faulty weather seals around the headlight that could prematurely erode, allowing moisture to enter the headlight casing and resulting in the headlight bulb to either dim, or burn out completely.

Some customers have reported that the problem can return even after a repair is performed at a dealer, and some dealers have flat-out refused to fix the issue, even though the vehicle still under warranty.

Reports from April of 2019 indicate that GM agreed to reimburse out-of-pocket repair expenses associated with the moisture issue at a rate of up to $1,600 per replacement. However, the class action lawsuits claim the fix doesn’t stop moisture from reentering the casing, causing the dimming issue to return. The Detroit lawsuit even claims that GM actively attempted to cover up the Cadillac SRX headlight defect.

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Written by
Jonathan is an automotive journalist based out of Southern California. He loves anything and everything on four wheels.

68 Comments

  1. I don’t know who choose the engine for the 2012 Cadillac SRX. The engine lock up.

    Reply
  2. Just swap the incandescent bulbs with LEDs. I did this on my 2009 Chevy Equinox, which has a moisture problem with the housings, and the lights never fail. And during DRL usage, my Equinox is extremely visible even in bright sunny days.

    Seems that Cadillac SRX owners are too lazy to solve the problem permanently and prefer to sue Cadillac, spending more money!

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    • Well it does cost $1600 just to replace both headlights so to just ‘swap’ them isn’t as easy as you make it sound.

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    • If it were you spending 35 thousand on a car you want it right. They new of the problem so they should pay.

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    • Raymond – that’s such an a$$ backwards way of thinking, that I don’t even know where to start.

      First, it’s not about being lazy or not lazy. What it is about is a defect on a key part of a vehicle (the headlamps!) that shouldn’t fail in the way that it’s failing.

      Second, the issue is compounded by the fact that the vehicles in question are Cadillacs – meaning that they should have higher levels of quality, service and workmanship than other/lesser models/brands.

      Third, the customer shouldn’t have to resort to aftermarket solutions on vehicles for such a necessary part of the vehicle as the headlamps. Remember that the last model year for the SRX was 2016. That means that some of these vehicles are still relatively new. Your 2009 Equinox is a whole different story – it’s much older, so you should set your expectations accordingly.

      Bottom line: there is this notion called the right way of doing business, and another called the wrong way. One saves you money in the short term but costs you the customer for life. The other costs more money in the short-term, but keeps the customer for life.

      I’ll leave it at that.

      Reply
    • I did the same as you at a cost of $400.00 and 18 months later both replacements LED’s no longer work. So Ramirez, please make another comment that is a dumb as your original therefore proving you stupidity.

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      • Has anyone rec’d the promised reimbursement?

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        • never!!! Im so pissed!!

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    • Senor,
      It might be wise to investigate the steps involved, their difficulty intricacy and the time involved. Being a prior owner of Chevys I too have replaced bulbs and swapped out housings. It’s easy. But as you research, don’t for get to address proprietary and exclusive tooling used by Cadillac.
      Have a pleasant day.

      Reply
    • Stay in your lane with your Equinox. It’s a Cadillac thing, you wouldn’t understand.

      Reply
    • Being too lazy to try to correct the problem on the owner’s own, is insulting. I have purchased two different sets of LED bulbs to replace the ones that came on my Cadillac SRX and it still hasn’t resolved the problem. I cannot drive the vehicle at night. I’m currently investigating trading it in.

      Reply
      • The problem that i am seeing is the reflective coating inside where the bulb is is burning up due to the heat and no longer reflecting the light correctly for the reflective lens. which makes it even worse due to improper light scatter instead of focused on the road. I’m still trying to figure out a better solution for mine. Maybe a cliff will help. hahahahah

        Reply
  3. Perhaps GM should just replace them immediately no questions asked… but this is GM and they are simply pathetic in their efforts and their customer service. They “fight” with their customers instead if fixing their mistakes… great for building customer loyalty. Thus they are losing customers, market share, and profits… GM Sr Mgt is absolutely the worst its ever been…

    Reply
    • When your Cadillac dealer and machinac tells you different bulbs will throw a code on the car it’s a little tough to fix it your self. So it’s not a lazy thing ,Donk !

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    • I have the exact same issue with my 2010 SRX. Every time it rains, my headlight assembly gets moisture in it and shorts out the headlight. I don’t have $1,700 to pay to replace the assembly and quite frankly I don’t think I should have to pay anything. It’s a constant problem with the SRX and should be fixed in a recall. I bought my car brand new and warranty didn’t cover it. That makes no sense. Very frustrating!

      Reply
  4. I Purchased a 2010 Cadillac SRX new and last year my wife was driving at night and she couldn’t see the road well enough to find the expressway and ended up getting lost.I didn’t want to spend thousands of dollars to fix or replace headlight assemblies one is leaking moisture and both lights are so dim She can no longer drive the vehicle at night.

    Reply
  5. It costs a whole lot of money to attract a luxury car customer, and GM has no problem pissing of the same customer and losing him/her. Seems Caddy has lost touch with the customers in the segment. They get what they deserve. I was a very loyal customer, and now I’m not, and GM/Cadillac doesn’t care one way or another.

    Reply
    • I can’t see at night with my 2013 Cadillac SRX but when I received a letter I called Earhardt Cadillac & they said it would cost $3,200 to fix but Cadillac will only reimburse $1600.00. Who can I call to resolve this issue?

      Reply
      • I completed all the paperwork for the Cadillac reimbursement. I have a 2012 Cadillac SRX that 4 years into it I started having problems with low vision at night. The dealer said there was nothing wrong. A year later they said there was nothing they could do and referred me to a shop to have the bulbs changed. This did not help. Finally I had them replaced myself with headlights that were not OEM that I bought on amazon. I HAD to go this route because Cadillac would not do anything even after I reported it. I absolutely could not see at night! Very dangerous!. A year after replacement they send me a letter saying they will reimburse those who replaced their headlights or if you qualify they will replace them. I filled out all of this paperwork and now they tell me they will not reimburse the aftermarket headlights and wont reimburse the receipt I sent them. They absolutely trying to get out of taking any responsibility!

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        • I cannot see a goddamn thing at night with my headlights. They are completely soaked inside the housing. I refuse to pay the $400 for the cheapest aftermarket replacements I’ve found online. There has to be something that can be done. This is bullshit and dangerous as hell

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  6. We have a 2014 Caddy SRX and the thing is dangerois to drive on low beams at night

    Reply
    • I have a 2013 Cadillac SRX.
      I purchased it on March 2019 used.
      When we test drove the vehicle is was in the day. We never tested the lights. Never dreamt the headlights didn’t work.
      So less than a week we went to drive in the evening and we had to use high beam and that barely was able to see. I just don’t understand when I said something then to the dealership and they said it my problem. How can I get info to be included on this lawsuit. I would never have purchased the SRX. This is my fourth Cadillac.

      Reply
  7. I have been Having the same issue with my cadillac srx 2013, I have to hit my highbeen constantly when driving at night.

    Reply
    • Myself I have a 2015 srx Cadillac cannot see at night

      Reply
  8. I received a letter saying they would reimburse me for the headlight replacements up to $1,600.00 and since have misplaced it.
    Does anyone know if this is a real thing and how to go about it?

    Reply
    • I received the same letter. I went to Fremont Cadillac to get my headlamps replaced and here’s the ripoff. The letter limits reimbursement to $1,600 for 2 headlamps. Fremont charges $3,403.04 plus tax to replace, so they would have charged me over $1,800 to perform the service. Bottom line, I was out the 30 mile round trip and half-day of my time after saying thanks, but no thanks.

      Reply
      • I received the same letter, had them replaced for $1,660….was reimbursed in full by Cadillac, although it took about 3 months to get the check.

        Reply
        • good to know someone has gotten money back.. I have a 2015 SRX and had lights replaced in July, turned all the paperwork in and have yet to get a check.

          Reply
  9. GM please step up and fix this problem with headlight moisture. I bought my 2010 Cadillac SRX 6 years ago. Have had this problem since and been dealing with the manufacturer. The closest I have come to getting this problem fixed is a letter that said to pay out of pocket $1600.00 ( senior citizen living on fixed income that does not have this money to spare) . When I took my car to dealership l was told that I had HID headlights and they are not covered. GM would refuse to reimburse me. All GM is wanting is me todo is to sign release form for law suit. When I can afford to buy another vehicle it WILL NOT BE A GM PRODUCT. Until then I will have make sure I am home before dark. Thanks for teaching me a valuable lesson.

    Reply
  10. I just left the Pensacola Cadillac dealership and they said that it would be over $1400.00 per light and you are only paying $800.00 per light why is that if it is your fault?

    Reply
  11. 18 months ago I paid $400.00 to local Cadillac dealer to repair/replace my SRX head lights. 12 months later the left one quit working, tonight the right one quit leaving only the brights lights working. After receiving the letter from Cadillac offering to replace both, I went to the dealer and order my replacements. Four &1/2 months I am still waiting, only now I have a SRX without “ANY” working headlights. I will venture to say, this is likely be my last GM vehicle. I have held off buying foreign, BUT????

    Reply
    • Has anyone received a settlement check from Cadillac/GM for reimbursement of headlight replacement yet? I filed my claim within days of receiving the letter in March. The paperwork states settlement checks would be mailed at the end of July, 2020.

      Reply
  12. I notice my headlights going dim and was planning to take the car in to find out what was wrong, then I received the letter telling me their was a problem with the headlights. I took the SRX in and had the lights replaced costing me more than $1600.00. I filed for the rebate and have yet received the reimbursement. Has anyone received their reimbursement?

    Reply
  13. I purchased a 2016 SRX in May. They obviously did not fix the problem with the headlights as my 2016 has the same problem being reported on the 2010 thru 2015. I purchased a bumper to bumper warranty but I am being told by my dealer that it does not cover headlights or the housing. Sounds like it wouldn’t matter, they would replace it with the same defective parts for $1600

    Reply
  14. Has anyone received the $1600 reimbursement. I had my headlamps replaced in March for $1900. I completed and returned the claim form and I am still waiting. COVID or not, I want my money. I should not have had to pay out of pocket for their mistake. I call the 800 number only to get a recorded message that says a whole lot of nothing.

    Reply
  15. Has anyone received their reimbursement that was to be mailed August 1?

    We had the headlights replaced; submitted all paperwork; paid upfront, but no sign of the reimbursement and only an automated phone message at the contact number.

    Reply
    • I spoke with the attorney office handling the settlement payouts. Unfortunately I was to late to file a claim since he stated all claims were paid in july 2020. 888-305-1605

      Reply
  16. I have a 2015 SRX with the same head lamp problem. I cannot see to drive at night. The dealership ordered new lamps lamps for me at a cost of $3300.00! I was told that GM would reimburse $1200.00. How is it that a company like GM can be so irresponsible. I am going to trade in for a Japanese car! I drove a Maxima for 12 years and only had to buy tires, a battery, and brakes.

    Reply
  17. I’m still waiting to be reimbursed for having my 2010 SRX headlamps replaced back in March after receiving a letter. Sent in the form and receipt. Anyone know when they’ll be sending out the $. It cost quite a bit to have it done.

    Reply
    • Headlamps Reimbursement
      1-888-305-1605
      [email protected]

      After being on hold for 30 minutes, I was told my reimbursement was approved and should go out in the next batch which should be in…October

      Reply
  18. I have had my front headlights replaced at Lockhart Cadillac
    Where do I file the paid reciept to recieve the funds reinbursement

    Reply
  19. I NEVER RECEIVED THE INITIAL LETTER IN February 2020 AND FOUND OUT THEY NEVER SENT AN EXTENSION LETTER OUT WHEN THEY EXTENDED THE DEADLINE FROM END OF MAY TO END OF JUNE WHICH IS A RIDICULOUS SMALL AMOUNT OF TIME FOR AN EXTENSION BASED ON COVID-19 ISSUES. i AM PURSUING THIS AS THERE ARE A LOT OF UNHAPPY CUSTOMERS BASED ON HOW THIS REIMBURSEMENT HAS BEEN HANDLED AND HOW EVERYBODY WHO NEVER GOT THE FIX STILL HAS LEGAL RIGHTS TO SUE FOR A COMPLETE RECALL OR FOR DAMAGES BASED ON THIS PROBLEM. The only reason I found out about the headlight reimbursement is because I called Cadillac about my Que system breaking which is a common problem and a whole other story to be discussed another time. HERE IS A LINK TO GM AUTHORITY WEBSITE WITH 4 PAGES OF COMMENTS ON THIS SRX HEADLIGHT SUBJECT, PLEASE SEE:
    https://gmauthority.com/blog/2020/03/2010-2015-cadillac-srx-owners-still-battling-with-headlight-problems/#comment-978863

    Reply
  20. would Cadillac reimburse us if we buy own headlight? I mean taking off the bumper and doing some work does not scare me.

    Reply
    • I paid $400.00 to dealer to change bulbs. They lasted less then a year. Went to autozone and purchase the bulbs and replaced them my self. Cadillac sent their offer to replace. I sent in my receipts for all 3 repairs and 3 months later receive all but &200.00. Bottom line— last #%*+ GM auto I will ever purchase. I went to buy a pickup and bought a Ford.

      Reply
    • I purchased my dream Cadillac the srx suv 2015 and I’m outrage about it😈😈😈! I can’t see 👀!!

      Recall right now.

      Reply
  21. Gm in Canada, will give me l5% off and a free oil change for the repair of the headlights, this is so wrong, it’s dangerous, and should be a re-call, unhappy customer. Can’t see to drive!

    Reply
  22. I have the same headlight issue now. Inside the car, I can hardly see if the headlight is on.
    The issue is: I was told last Saturday that there was a reimbursement around May 2020, but I have no memory that I received any sort of notice (either by mail or by email).
    If the problem can not be resolved quickly by GM, I would say this is my last GM car.

    Reply
  23. We have a 2015 Cadillac SRX 49,000 miles drivers side bulb very dim Planning on trying to replace bulb myself, worried about getting the right bulb have read where certain bulbs too hot burn reflection off headlight housing. this is another problem we’ve had electronic box in trunk shorted out because drainage tubes from roof get stopped up and water gathers in trunk deep enough to short out liftgate box . Dealer wanted $385. for part and $180. to replace and program . I amazon part for $63. replaced myself and didn’t need any programming . I think my last Cadillac too.

    Reply
  24. You buy a Cadillac cause you feel like it’s has high standards and an excellent resume as far as class and luxury . And you are willing to pay good money for this ! To have to deal with this problem and them not take accountability for these headlights is disappointing . GM should know that not being able to see at night and not being to drive your high class vehicle at night is like having toy that just stays in the box . I hope they will step up to the plate but I expect more of the same at this point .

    Reply
  25. Hi Phil,
    this is what I heard: The light bulbs are only part of the problem. The bigger problem is “the chrome on reflector surface are totally burnt out, so the light will not be reflected forwarded”. This problem can be more difficult to resolve and can cause more money too.
    https://www.youtube.com/watch?v=i7GKpCgAee0

    regards,

    Reply
  26. Phil,
    I was wondering if you had already replaced the light bulbs. And if yes, is it much better now?
    thanks.

    Reply
    • much better now, can’t get my reimbursement

      Reply
  27. We will never know, but I wonder how many customers Cadillac, and even GM have permanently lost due to issues like this. After a 50 year affinity for GM cars inherited from my Dad, I swore off GM several years ago due to the corporation’s unwillingness to stand behind issues on my Corvettes and Cadillacs. I truly miss both brands, but I can not handle being treated poorly, after buying dozens of new GM cars. I hope GM starts paying attention to the buyers they still have. No hard feelings.

    Reply
    • My husband says he’s a NEVER! We are still waiting on our check. Our part was ordered in April, 2020, and work done in July. It is January 2021, and we’re still waiting. It’s sad to be used by what formerly was an upstanding company.

      Reply
  28. I do not understand why this takes so long to receive a reimbursement that is GM’S fault? You cannot get any information about your claim, and you would think after 60 days of sending the required information you would hear something? Why was this not a recall? The customer should not have to responsible for the repair, after all this is GM manufacturers problem!

    Reply
  29. I would like information on my claim. Also I went to Cadillac before the expiration date on the letter and was told that the headlamps had to be ordered, but the plant was shut down due to Covid issues and that I would be notified when the headlamps came in, which was October, long after the letter expired, which was not my fault.

    Reply
  30. Has anyone received any reimbursement???? I’m getting the run around. After holding line for 15 minutes, the barely-English-speaking-lady looked up my claim number and said it would be mailed out the first week in February. I reminded her that I was told that the reimbursement would happen in October. I asked for a confirmation number for this and she said there was no number. I’m getting frustrated by the run around. Please let me know if anyone has seen a check! Thank you.

    Reply
    • I just wanted everyone to know that they fulfilled this promise. We received our reimbursement on Feb. 8 for the full amount. It was a long journey to get this–since early July 2020. Sadly, still reluctant to buy another Cadillac though.

      Reply
      • It has been an extremely long stress out journey!! I haven’t gotten my reimbursement to this day! I can’t believe they would say they would reimburse, allow us to spend $1300 then say “ah, never mind suckers!” I have no faith in Cadillac after this debacle!!!

        Reply
        • It is indeed hard to believe a company like Cadillac would treat us this way. I’m sorry to hear you’re still waiting on payment.

          Reply
  31. Yes, I received my reimbursement for the full a mount last year. Have not had any other problems and hoping I don’t.

    Reply
  32. I have a 2010 SRX and having the same problem, I bought replacement bulbs and checked fuse and still no headlights. I’m very frustrated and can’t drive my vehicle at night due to no headlights. I bought new bulbs and had them installed. My question is what are they doing to fix the problem? What part are they fixing to get headlights to work, apparently it isn’t the bulb. Do anyone know?

    Reply
    • Monique, did you get a letter offering a reimbursement for the cost of a new headlight lamp? I empathize with you. Until our 2011 lamps were replaced, we could hardly see in front of our car at night. After we got our letter in early 2020, we got them replaced (after they had to be ordered and back ordered) in July 2020. It took them until early February to reimburse our $1150 cost of replacing both lamps. It has made a HUGE difference in driving after dark.

      Reply
  33. The problem with the SRX head lights is the inner lens goes bad due to heat. So you can replace the whole assembly for 300 bucks plus install or use a Auxbeam 8000 lum bulb replacement that won’t fix it completely but it made a significant diffence in my 2015.

    Reply
  34. I am still waiting to hear back from GM/Cadillac rep for a refund. I was almost involved in a head on collision because I crossed left of center as I could not see road lines. I thought it was my eyes so I went to eye doctor. No problem with my eyes. I did get the headlamps in my 2012 SRX replaced. How stupid of the company not to rectify this problem after the 2010’s. When you spend $42,000 on a new vehicle, you would not expect to deal with such a frustrating, unsafe issue. I drove two Volvo’s over 200, 000 miles and NEVER had a headlamp problem. My next car will not be a Cadillac since I have received this shabby treatment. I am looking at Lincoln Navigators. Signed, very unhappy in NC🙁

    Reply
  35. It seems like the only way to get Cadillac to do the right thing on a regular basis is to start another CLASS ACTION LAWSUIT. And I recommend filling out a request at TOP CLASS ACTIONS at https://topclassactions.com/start-a-class-action/ And if enough people request a Class Action Lawsuit an Attorney will see the financial benefit and contact you. Or you can just sell your Cadillac and never buy another like me because the last thing you want to do is waste your time trying to talk to their Executive Customer Service as they will not even allow you to speak to their managers so stay away from Victoria at Executive Customer Assistance PH: 855-880-1400 Ext 5911184 Email: [email protected], what a sad joke!!!!!!!!!!!!!!!!!
    P.S. I have proof that Sandra and her supervisor Christine at [email protected] worked with a specific dealership in Maryland to give a new CUE system for only 90% of the costs or about $150. Go get the son-of-b… Good Luck!

    Reply
  36. I have 2012 SRX and had the same problem which inside of left head light became dim.
    Though cool SRX is few, this issue is famous in Japan as well.
    Though I got mine sealed again to fix at my own expense at a dealer last year and no problem so far, right side head light has just become dim. Sigh

    Reply
  37. I have had my 2012 SRX since 2019 and I am having the same issues with the headlights. One of them has a Led bulbs and the other one has a normal bulb in it. Without the led bulb I would not be able to see at night. I already had to take it in once for the passenger side and now the led light is blinking. At night I have to drive with my high beams on so GM needs to do a recall on this issue and pay 100% for it to get fixed.

    Reply

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