You can try asking through this thread.. https://cadillacsociety.com/topic/2024-lyriq-order-process/
From what i heard this is a common thing unfortunately and I would definitely reach out to the dealership instead of chatbot. I do know there are a handful of users here in Cadillac Society and GMAuthority that have already received their Lyriqs so maybe they can chime in. I have heard instances where it could take a couple months for an order to be accepted but hopefully that’s not the case.