XT4 missing heated steering wheel

Was told when I bought my XT4 in June that the chips for both the heated steering wheel and the heated/cooled seats would be coming in the fall. I did get a letter from Cadillac telling me to contact my dealer to arrange installation, which I thought meant the chips had been delivered. Turns out that hadn’t and I was calling only to put myself on the list for when they do arrive. I understand supply chain, trade imbalances with Asian or Pacific Rim countries, etc., but this is a 2022 model, which means it was manufactured in 2021. I’m thinking two years ought to be sufficient time for shipment regardless of supply chain issues, but I could be wrong given pandemic-generated problems. Since the temps dropped to the 20s here last night though, I could really use those chips.

Still no word from my Cadillac dealer here in WV. Last time I asked I was told that they’re keeping a list of people who need the chips and they’ll call the people on the list when they have them in hand. That was two months ago. Is there a point at which Cadillac just says they can’t acquire them and refunds the cost? IT’s kinda ridiculous to have a 2022 Cadillac that has the same features as the Honda Civic I drove in college (i.e., two blankets in the back seat for warmth since there was no such thing as a heated seat or steering wheel).

I just bought a used 2022 XT4 Luxury with 9K miles. The heated seats have been done in Oct of 2022 and are working front and rear. Still waiting for the steering wheel and the rear park sensors. I called Cadillac customer service and they said I should be notified by the end of March on the other repairs (steering wheel and rear park sensors) I guess I will see what happens. I like very much the styling of the car and how it preforms. The couple of issues I am not thrilled with is the road noise and very hard ride. Disappointing to say the least. Has anyone had any luck with reducing some of the road noise and hard ride? Sorry if I added something other than the steering wheel issue in the main topic. As you can tell I am new to this forum.