Cadillac’s parent company, General Motors, has issued a recall for certain units of the 2023 Cadillac Lyriq to address an issue with the vehicle’s display screen.
The problem: affected vehicles may have been equipped with a defective display screen that will occasionally perform a boot-up / shutdown cycle while the vehicle is parked and powered off. If the crossover’s door is opened, this process can be interrupted. If the process is disrupted during a specific five-second period, the display will remain blank. The blank screen condition is typically reset if the Cadillac Lyriq is powered down and turned back on again.
The hazards: if the vehicle’s display screen goes blank during vehicle operation, the instrument panel and other Federal Motor Vehicle Safety Standards (FMVSS) features will not be available, thus increasing the risk of a crash.
The fix: dealers will update the Cadillac Lyriq’s display screen control module software. Since all covered vehicles are under warranty, reimbursement for the procedure will not be available.
Affected components: display screen control module software
Affected vehicles: 2023 Cadillac Lyriq
Number of affected units: an estimated 168 units of the 2023 Cadillac Lyriq are affected by this defect.
Next steps: Cadillac will begin contacting owners of affected units of the Cadillac Lyriq in November 2022. To find out whether a particular Lyriq may have this condition, owners can visit my.cadillac.com/recalls and input their vehicle’s VIN. Additionally, owners may reach out to Cadillac or the National Highway Traffic Safety Administration directly using the information included below to address any questions or concerns.
Contact information:
- Cadillac recall number: N222381690
- Cadillac Customer Service: 1-877-248-2080
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
Then subscribe to Cadillac Society for Cadillac recall news, Cadillac Lyriq news and to-the-minute Cadillac news coverage. We also invite you to join the latest discussions in our Cadillac forums and Cadillac Lyriq forum.
