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Fix For 2023 Cadillac Lyriq Cracked Liftgate Panel Issued

Cadillac and its parent company, General Motors, have issued a customer satisfaction program to address an issue related to the rear liftgate panel cracking on certain units of the 2023 Cadillac Lyriq

The problem: affected units of the 2023 Cadillac Lyriq may have an issue where the molded-in interior trim panel of the liftgate assembly is susceptible to cracking in cold ambient temperatures. 

The hazards: there are no safety concerns related to this issue. 

The fix: a dealer technician will replace the liftgate assembly with a new unit, which requires the transfer of the upper rear spoiler, two interior trim panels, key lock assembly and latch cover from the original liftgate assembly. 

Affected components: rear liftgate panel. 

Affected vehicles: 2023 Cadillac Lyriq. 

Number of affected vehicles: Cadillac did not disclose how many units of the 2023 Lyriq are affected by this customer satisfaction program. 

Next steps: owners of affected units of the 2023 Cadillac Lyriq will be notified by Cadillac with instructions to make an appointment with a preferred dealer. To find out whether a particular vehicle is affected by this customer satisfaction program, owners may reach out to Cadillac directly using the contact information below.

Contact information: 

  • Customer satisfaction program number: N222384530
  • Cadillac customer service: 1-800-333-4223

Subscribe to Cadillac Society for Cadillac Lyriq news, Cadillac recall news, and to-the-minute Cadillac news coverage. We also invite you to join the latest discussions in our Cadillac forums and Cadillac Lyriq forum.

Cadillac Lyriq Photos

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Alexandra Purcell

Alexandra is a Colorado-based journalist with a passion for all things involving horsepower, be it automotive or equestrian.

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