As of this writing, it’s been essentially impossible to find out the status of a Cadillac order. That’s because the luxury marque has not given customers a way to see if their Cadillac vehicle order has been accepted or produced, or if the vehicle is on its way to the dealer, or its estimated time of arrival. Outside of actual issues with vehicles, the inability to track orders is one of the biggest dissatisfies. But all that could soon change.
Our sister publication, GM Authority, recently learned that Cadillac’s parent company, General Motors, launched a Corvette order tracking program for customers. The tool launched on December 6th, 2021, and involves a personalized email cadence that enables customers to see their Corvette order status from start to finish. The emails include both customer and dealer information, as well as a detailed breakdown of the individual vehicle’s exterior color, body style, trim level, and more.
The new program will be very helpful in the current operating environment plaguing the automotive industry, in which orders take a very long time to build and dealer inventory is scarce, to say the least. The circumstance has automakers shifting to an order-heavy business model instead of the traditional inventory purchase model.
Cadillac Society has learned that the aforementioned Corvette tracking program is being treated as a pilot program that could be expanded to other vehicle lines if it’s successful. If it is received with positive feedback, it’s safe to assume a Cadillac order tracking program could be implemented in the near future. It would be especially useful with the 2023 Cadillac Lyriq on the horizon.
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Raymond J Ramirez
Cadillac should create an option to watch the ordered vehicle being assembldd live or recorded. This will give the new owner a more personal relationship before the final delivery at the dealer.
Bernardine Gehle
If u have the VIN Number, there are websites online where you can get info. My new car is sitting on a lot in Lansing, probably waiting for tires or seats😄😄😄!
Lindsey
Whats the website? I have a VIN # and I’m patiently waiting for the shipping status to change.
KEVIN GISANE
Very essential for people ordering new cars because of the length of time to delivery. Just a good idea that should be used on all GM brands
George
An order tracking system!! Will miracles never cease! I can order a (insert any object except a Cadillac, here) from Amazon and know almost to the minute, when it will arrive. However trying to learn when my CT5V Blackwing will arrive is like trying to find out if why gravity works.
JP
YES! Please… LONG overdue. The current order process needs a serious updating.
UhOhOllie
Do people still order cars? I guess in today’s present environment it’s almost a necessity. I haven’t ordered a car in over 35 years. Always found something on the lot I liked.
Bill Morton
Cadillac and others are late to the game and should have had this technology in place years ago. I put $1,000 down on a Lyriq and don’t have a clue about the order and haven’t received any information from the dealer or Cadillac. The current system and process is broken and negatively impacting the brand.
Boat Builder 50
I was able to track my 2017 Lincoln MKX Black Label from order to delivery. Five years later and Cadillac still can’t do that. Why???
Alex Luft
Pretty sure you’re not able to do that any more with any FoMoCo product.
Robert Afflitto
I ordered a 2023 Cadillac XT4 over 2 months ago. Is there a way to track the build progress?