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I purchase a Cadillac 2014 Luxury SRX in March 2019 and shortly after (nov 2019) I started to get the spider web on my cuescreen. Researched the item and found on Amazon via Cuescreens.com. Part was priced reasonably and I purchased one. After viewing YouTube suggestion on replacing, I realized it was more than I thought it would be to replace it myself, so i tried to locate a vendor to replace, which wasn’t easy. I finally contacted CUEScreen.com and they provided a vendor. The vendor estimated the cost to replace the screen would be $175.00 since I had purchased the replacement already. While I thought I had purchased the right screen replacement, the vendor, after disassembling the screen, informed me that while the part I purchased was for Cadillac SRX, it was not the correct one for my SRX because I had the luxury edition. Coincidently, he happened to have the correct one available at an additional cost of $112.00. Total cost for the repair $312.84. Which all things considered was actually pretty reasonable. But he did insist on keeping the screen I purchase for replacement which added another $40.00 to the total. When you need to have this work done, be sure to check with the installer first for the correct screen you need to order, in order to save money. Cadillac should be ashamed for installing this inferior product in these otherwise good vehicles, and it is reprehensible that the inflated cost for replacing these screens is so costly.