escalade esv - Cadillac Society

This topic has 3 replies, 3 voices, and was last updated 3 years, 7 months ago by PeteinSC.

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April 3, 2021 at 11:01 am #80991

buster
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funny i thought when i decided to buy an Escalade esv platinum two weeks ago i could find one without any problems.Obvioulsey i was very wrong and surprised. If i am hearing correctly the normal wait if ordered is 6 months? Any words of wisdom?

April 7, 2021 at 10:10 pm #81012

PeteinNY
Participant

Ordered my Escalade on November 11th; still cannot get a straight answer from my dealer when it will be ready. Really poor customer service from Cadillac. If I don’t receive delivery by Memorial Day I will revoke my order and wait for 2022 Lincoln Navigator or the Grand Wagoneer.

April 13, 2021 at 6:19 am #81054

PeteinSC
Participant

I agree that communication from Cadillac has been poor. I also ordered in November and got a couple of updates on my order status from Cadillac and then all went “dark” after the February storm in Texas. There should have been a status update at that time to at least let us know what happened. Then I got an update that it was shipping and then no more updates. Text updates also just disappeared. The “notification system” built a lot of false expectations and did not deliver. The happy news is that I took delivery end of March and it was worth the wait (not an ESV). I do know they have had problems with part deliveries and the weather complicated that further. The microchip shortage is hurting all manufacturers. Still, updates would help us all understand what the issues are and what to expect.

April 13, 2021 at 6:26 am #81055

PeteinSC
Participant

buster, only thing I can suggest is to use the search tool on the Cadillac website and see if there are any available that are close to what you want. You can pick a central location in the US, like Kansas and then widen the search to 2000 miles. That will pretty well show you everything that is available in the US. You could then call the dealer that has the vehicle and see if they would sell it to you. You could then travel to pick it up. Lot of work, I know, but the vehicle is amazing! If you live near an interstate, the Super Cruise is amazing and well worth it if you drive the interstate frequently or plan to travel. Vehicle is head and shoulders over the past model in all respects except for storage in the doors, console and hidden compartment in the Instrument Panel. Also, glove box does not have the cool electric release the old one did. 36 speaker sound system is unbelievable.
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