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Cadillac Cue system Freeze

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  • #92985

    My system freezes and the touch screen doesn’t work at this time.


    Had the same thing happen to mind about a week ago. Goggle the information on how to resolve the problem. You can do a Hard reset of the radio system to remedy the problem or there is another way to reset the system. Neither one worked for me and the answer was to take it to the dealer to replace the screen. This seems to be a common problem with the 2016 to 2019 ATS cue systems. Hope this info helps.


    Hello, I would like to recommend searching some technical forums related to this issue. Or you can ask for a dealer consultation


    Just had my 3rd Cue system replaced. The last one froze up and would not reset per the instructions, so it was replaced at $1K+

    Tom Cody

    My Cue 2nd system just went to a “spider” screen. Dealer wants $1,500.00 to fix. The screen is what is broken, not the actual system. Is it difficult for not handy person to DIY replacing screen with $120 screen replacement part?

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