We easily called the dealer about the two missing chips and were instructed to bring it in for inspection, we did, then we were told the chips were ordered for our car and would arrive in 2 weeks. Sure enough the car was fixed within a couple of hours. That was 6 months ago for a 2022 CT5. If the dealer gives ru n around I would talk to another dealer. There is no excuse now as the chip shortage is nearly over for most manufacturers. If they delayed anymore we would go the Better Business route and have them buy back the car. Force the issue.