Replying to my own post: Today the dealer stripped out all of the “updates” and went back to factory 0. The tech then added back the latest sound system calibrations and lo and behold, the system is “fixed”. While I can say that I am not a fan of the calibration values used for the “Adaptive Volume”, I can say that at least now, the sound isn’t totally messed up! There is still too much bass boost, but the distortion is gone and the muffled voice is gone. I have elected to turn it off and instead have set the system as follows: Equalizer +0 for Treble and Mid and +4 for Bass. Sound set on “Front” and 3D set at about 270 degrees or 3/4 of the bubble shaded over the seats. I found 0 to be very flat and too much over the I/P and 360 to have too much “reverb”. System is amazing and I’d encourage folks to “play” with it…you’ll be amazed at what it can do.