I drive a 2017 XT5 FWD Premium with 15K miles on the odometer. I have been noticing a distinct clunking sound (not the transmission) when, after initial acceleration, I let off the gas due to traffic conditions. I equate the noise to an auto with a bad universal joint. I have complained to my local dealer and got the rote answer of not being able to duplicate the problem. In fact, Cadillac has even issued a bulletin regarding the noise and calling it “normal”. Hardly what I would expect from a luxury automobile maker but I guess it is still a GM product with GM management. I have submitted this same question to Consumer Reports and they indicated they would look into it and possibly discuss the situation on their YouTube channel. I find it unfortunate that Cadillac won’t step up and resolve the issue…especially when they rank so low on the Consumer Reports reliability ratings.
Anyone else having this problem?
I just bought my 2019 XT5, I have tried also. I keep thinking I’m doing something wrong. I have to go back to the dealer for something else I’m going to have him show me and if it doesn’t work for him then they can fix it.