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  • in reply to: Analytics Email Response #77858
    [email protected]
    Participant

    I RECEIVED 2 INTERESTING EMAILS FROM ANALYTICS SHOWN BELOW AND IT APPEARS THAT ANALYTICS CONSULTANTS LLC DOES NOT HAVE A GOOD TRACK RECORD WITH PAST LAWSUITS AND THE Cadillac SITUATION PER BBB. i WONDER WHY CADILLAC WOULD USE THEM! (SARCASTICALLY STATED)

    > From: Cadillac SRX Headlight Reimbursement <[email protected]>
    > Date: November 10, 2020 at 10:40:00 AM EST
    > To: FOX
    > Subject: RE: Please Help
    >
    > Thank you for your email,
    >
    > As a neutral third party claims administrator we are unable to answer some of your questions as we are not authorized to speak upon claims filed by other vehicle owners with you.
    >
    > As a neutral third party claims administrator we are not in a position to approve or guarantee reimbursement for repairs completed after the claims deadline. Please contact Cadillac Customer Care to see if they are willing to grant you a deadline extension or see if you are able to work something out with them directly.
    >
    > Sincerely,
    >
    > Office of the Claims Administrator
    >
    >
    >
    > From: FOX
    > Sent: Monday, November 9, 2020 7:13 PM
    > To: Cadillac SRX Headlight Reimbursement <[email protected]>
    > Subject: Re: Please Help
    >
    > Thank you for the answers you have provided but by ignoring some of the questions, like stated below, are you refusing to provide answers to some basic questions?
    >
    > RE:
    >
    > Did Cadillac/ GM grant any exceptions extending the deadline past June 2020 for the SRX headlight reimbursement deadline?
    >
    > and
    >
    > Can a customer get a letter from Analytics confirming that Cadillac /GM has made an exception (when it is confirmed) allowing the SRX headlight reimbursement claim form to be sent and honored after the June deadline?
    >
    > Please take the time to answer these questions that were ignored by your last response and it would be helpful if someone would take the responsibility of putting their name on the response.
    >
    > Thank you for your consideration and your timely response.
    >
    >
    >
    > On Mon, Nov 9, 2020 at 4:03 PM Cadillac SRX Headlight Reimbursement <[email protected]> wrote:
    >
    > Thank you for your email,
    >
    > The claim form and notice documents that were mailed were approved by Cadillac and General Motors and were mailed with their authorization by Analytics Consulting, the neutral third party claims administrator
    >
    > The deadline that was originally stated on the claim form and notice was May 28, 2020, and the deadline was extended to June 30, 2020. Additional notice regarding the extended claims deadline was not sent by mail.
    >
    > As a neutral third party claims administrator we are not in a position to approve or guarantee reimbursement for repairs completed after the claims deadline. Please contact Cadillac Customer Care to see if they are willing to grant you a deadline extension or see if you are able to work something out with them directly.
    >
    > Sincerely,
    >
    > Office of the Claims Administrator
    >
    >
    >
    > From: FOX
    > Sent: Monday, November 9, 2020 1:58 PM
    > To: Cadillac SRX Headlight Reimbursement <[email protected]>
    > Cc: CadillacSRX <[email protected]>
    > Subject: Please Help
    >
    > Please provide whatever help possible as I am getting different answers to the same questions every time I call your company “Analytics” and I would like to have some questions answered in email:
    >
    > Did the customer notice letter about the SRX headlight reimbursement sent in February 2020 come from GM /Cadillac, was it created by GM/Cadillac or was it a letter co-created in cooperation with a court settlement?
    >
    > Was a customer notice letter sent out explaining that the deadline for the SRX headlight reimbursement was being extended to end of June 2020?
    >
    > Is the June 2020 deadline apply to getting the SRX headlight replacement work completed does the mailing of the claim form need to be postdated by that deadline date?
    >
    > Did Cadillac/ GM grant any exceptions extending the deadline past June 2020 for the SRX headlight reimbursement deadline?
    >
    > Can Cadillac/ GM grant any exceptions extending the deadline past June 2020 for the SRX headlight reimbursement deadline?
    >
    > How can I apply for an exception to extend the SRX headlight reimbursement deadline?
    >
    > Can a customer get a letter confirming a exception allowing SRX headlight reimbursement claim form to be sent and honored after the June deadline?
    >
    >
    > Please give me an estimate of when I can expect an answer to these questions.
    >
    > Thank you,

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