XTS Cue System Lockup - Cadillac Society

This topic has 9 replies, 5 voices, and was last updated 3 years, 6 months ago by WMoore.

Viewing 10 posts - 1 through 10 (of 10 total)

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August 27, 2020 at 2:48 pm #76895

rkaiser423
Participant

I have a 2016 XTS and the Cue System screen keeps locking up. Avise please.

August 29, 2020 at 5:31 pm #76915

[email protected]
Participant

Same with my 2014 XTS cue system locked up a couple of years ago I will never buy another Cadillac. Took it to dealer wanted $1,600.00 for a complete cue system replacement. When only the digitizer is bad. Which is less than 100.00 actually you can buy one on Amazon for $69.00.

August 29, 2020 at 6:26 pm #76916

rkaiser423
Participant

Thanks Rick. Can you give me anymore info on buying the part on Amazon / or anywhere? Appreciate your help!

September 4, 2020 at 12:05 pm #76941

[email protected]
Participant

Go to Amazon search digitizer for 2014 Cadillac. You will find them from 37.99 up to 179.99

September 4, 2020 at 2:13 pm #76942

rkaiser423
Participant

Thanks Rick. I’ll check it out. It seems that turning the radio off for 30-60 seconds allows it to reboot – but it doesn’t seem to last. Also there is a “fix” or two on YouTube which seems to give a temporary reboot. https://www.youtube.com/results?search_query=cadillac+cue+reset

September 6, 2020 at 10:29 am #76962

rkaiser423
Participant

I have a local dealer that said GM will replace the screen for free because it is a known flaw. He will charge for install – about $230.

September 18, 2020 at 12:53 am #77063

DRM15
Participant

Hi rkaiser423, are you saying you know of a local dealer or are you saying all local dealers will do the repair? May I ask which dealer are you referring to? Thanks

September 19, 2020 at 8:38 pm #77076

tony5
Participant

My dlr replaced for $105. Plus taxm

September 19, 2020 at 9:41 pm #77077

rkaiser423
Participant

Crestmont Cadillac in Beachwood, OH

October 1, 2020 at 6:44 am #77140

WMoore
Participant

he only new car I have purchased was a 2014 Cadillac XTS. I have owned 5 Cadillacs, and the XTS will be the last for me. The warranty expired in August of 2019. Not a problem with low miles < 30,000. I retired in November with the hopes this will be a lasting car.
In February my rear suspension went out. $3500.New tires $1600. In April, I put the 3rd new battery in. $150. Two weeks ago, it cost me $400+ to find out that it’s going to cost me $1200 (at Cadillac dealer) to replace the cue system, as it has shorted out. It wasn’t the CUE screen. It was replaced while under warranty. I had just over 31,000 miles, so I got a great trade in price toward a 2018 GMC Terrain.
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